• Act as researcher and lead on user research programs. Work with stakeholders to understand project objectives, identify when user and design research should be conducted, and determine appropriate research methods, including but not limited to ethnographic research, focus groups, and usability testing.
• Develop and deploy research plans, including participant recruitment, testing logistics and protocol. Conduct and manage testing, independently or with a project team.
• Conduct and/or manage data processing. Analyze and synthesize user research and define appropriate functionality and product requirements to drive short term wins or future re-designs. Support project teams synthesis of user research data with other technical and business data. Analyze research findings, develop insights and present to project teams and stakeholders.
• Work with interdisciplinary teams of designers and engineers to generate concepts and specifications for both physical products and digital interfaces and demonstrate those concepts to key stakeholders.
• Develop user personas and scenarios to clarify results of user research and focus the teams design efforts on the needs of key users.
• Perform detailed analysis of internal and external products.
• Provide accurate, well-defined, and articulate verbal and written presentations to stakeholders.
• Conduct frequent and direct contact with stakeholders regarding deliverables and general project communications to maintain and improve stakeholder relationships and to ensure stakeholder satisfaction.

• Bachelor’s degree with an advanced degree preferred in human factors, usability engineering, psychology and/or research from an accredited school.
• 5-7+ years of work experience or a combination of education and relevant work experience
• Demonstrated proficiency conducting end-user research, including ethnographic research, usability testing, concept testing, and task analysis
• Experience working with product development teams (designers, engineers, R&D, product managers)

• Highly developed interpersonal and communication skills.
• Project management experience and the ability to work on multiple programs at the same time without sacrificing quality or timelines
• Excellent written and oral presentation skills
• Commitment to the customer and to product quality
• Passion for identifying problems and inventing solutions for the user
• Successful candidates can translate what they know about people into actionable design insights.
• Ability to improvise as needed in the field, to keep research sessions flowing and to discover unexpected insights
• Ability to work with diverse collaborators and stakeholders in a highly decentralized company
• Fluent both speaking and writing in Mandarin and English.

• Any education or professional experience in the sciences, ideally biology
• Extensive experience performing qualitative and quantitative research in collaboration with designers and product development teams
• A passion for doing work that benefits society
• Knowledge / experience in statistics, customer segmentation, and conjoint analysis. These are not the primary activities, but knowledge of these areas is very helpful.

• Frequent travel in China (6-8 trips per year).
• Occasional travel to US

上班地址：新金桥路27号3&6&7号楼