Job Description

Duties for the User Success role include a broad range of tasks such as, maintaining ongoing User relationships, networking, implementing success programs, contributing to sales, onboarding and training. Your technical expertise will provide insights on client-to-business interactions and assist in improving user experience through product support. Successful candidates will demonstrate analytical skills, aptitude for learning and using new software and be able to communicate clearly and effectively. The ideal User Success colleague will engage with our Users, maximize value, and create strategies to grow our User base.

Responsibilities

• Develop and conduct technical presentations and product demonstrations
• Coordinate, evaluate and improve tutorials and other training materials
• Analyze user data to improve user experience
• Assist in product design and product development
• Serve as the primary liaison between company and users
• Implement onboarding processes for users
• Handle and resolve user requests and technical issues
• Develop and manage client business development
• Sustain business growth and profitability by maximizing value
• Enhance and continually improve user satisfaction
• Articulate technology and product positioning to both business and technical users

Qualifications

• Bachelor’s degree in Civil or Structural Engineering is required
• Master’s degree in Offshore/Marine Engineering or Hydrology/Water Management is highly preferred
• Minimum 5 years’ experience in Offshore or Water Management Industry
• Experience with SACS or MOSES, OpenFlows/WaterGEMS/SewerGEMS or other similar software products (SESAM, ANSYS, InfoWaterPro, InfoSewer, InfoDrainage)
• Excellent written and oral communication, as well as, strong presentation skills
• Ability to learn and effectively demonstrate Bentley’s software product line