About Bentley Systems

Bentley Systems is the leading global provider of software solutions to engineers, architects, geospatial professionals, constructors, and owner-operators for the design, construction, and operations of infrastructure, including public works, utilities, industrial plants, and digital cities. Bentley’s MicroStation-based open modeling applications, and its open simulation applications, accelerate design integration; its ProjectWise and SYNCHRO offerings accelerate project delivery; and its AssetWise offerings accelerate asset and network performance. Spanning infrastructure engineering, Bentley’s iTwin Services are fundamentally advancing BIM and GIS to 4D digital twins.

Bentley Systems employs more than 3,500 colleagues, generates annual revenues of $700 million in 170 countries, and has invested more than $1 billion in research, development, and acquisitions since 2014. From inception in 1984, the company has remained majority-owned by its five founding Bentley brothers.

User Success/Application Engineer – Hydrology/Water Management

Duties for the User Success/Application Engineer role includes a broad range of tasks such as, maintaining ongoing User relationships, networking, implementing success programs, contributing to sales, onboarding and training. Your technical expertise will provide insights on client-to-business interactions and assist in improving user experience through product support. Successful candidates will demonstrate analytical skills, aptitude for learning and using new software and be able to communicate clearly and effectively. The ideal User Success colleague will engage with our Users, maximize value, and create strategies to grow our User base for our Water Management software products OpenFlows, WaterGEMS and SewerGEMS.

Location: This position will be located in our Mexico City office.

Responsibilities

• Develop and conduct technical presentations and product demonstrations
• Coordinate, evaluate and improve tutorials and other training materials
• Analyze user data to improve user experience
• Assist in product design and product development
• Serve as the primary liaison between company and users
• Implement onboarding processes for users
• Handle and resolve user requests and technical issues
• Develop and manage client business development
• Sustain business growth and profitability by maximizing value
• Enhance and continually improve user satisfaction
• Articulate technology and product positioning to both business and technical users

Qualifications

• Bachelor’s degree in Civil Engineering required
• Master’s degree in Hydrology/Water Management is highly preferred
• Minimum 5 years’ experience in Water Management Industry required
• Experience with OpenFlows/WaterGEMS/SewerGEMS or other similar software products (InfoWaterPro, InfoSewer, InfoDrainage)
• Ability to travel domestically up to 25% maximum
• Fluent in English
• Excellent written and oral communication, as well as, strong presentation skills
• Ability to learn and effectively demonstrate Bentley’s software product line

What We Offer

• Opportunity to work with talented, highly motivated team members.
• Interesting projects and technologies.
• A challenging, friendly, helpful, and supportive team environment.
• Competitive salary and benefits.
• The opportunity to learn and grow as an engineer.