About Bentley Systems

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world's infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings include MicroStation-based applications for modeling and simulation, ProjectWise for project delivery, AssetWise for asset and network performance, Seequent's leading geosciences software portfolio, and the iTwin platform for infrastructure digital twins. Bentley Systems employs more than 4,000 colleagues and generates annual revenues of more than $800 million in 172 countries.

www.bentley.com

 

 

Please submit your CV in English 

 

Position Summary 

Duties for the User Success Support Trainee role include tasks such as onboarding Virtuosity users, maintaining ongoing User relationships, networking, coordinating with sales, operations, and User Success Managers in Virtuosity to facilitate onboarding and further user engagement process to improve overall user experience.  

 

Successful candidates will demonstrate analytical skills, aptitude for learning and be able to communicate clearly and effectively.  

 

Responsibilities 

• Engage with users in North America and Latin America to implement onboarding process 
• Help and educate users in setting up licenses and coordinate with relevant teams to resolve any technical issue 
• Analyze user data to improve user experience 
• Monitor Account Health and coordinate with Virtuosity teams to eliminate any risk, improve user experience and satisfaction  

 

Required Knowledge, Skills or Abilities 

• College degree in Business Management, Administration, or related field required 
• Written and spoken fluency in Spanish and English is required
• 1-2 years of relevant experience  
• Excellent written and oral communication, as well as strong presentation skills 

• Ability to learn and effectively demonstrate any new process  
• Strong empathy for users and passion for building networking with users to drive product usage and revenue 

 

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.