VIP Advisor - Customer Care

Does Luxury speak to you?  As VIP Advisor you will be getting to know our most valued clients to anticipate their every need and create exceptional travel experiences.  This role delivers an all-inclusive VIP Service for Hotel Owners, Shareholders, Brand Partners and Residential Owners. As their single point of contact you will provide personalized recommendations and the exclusive concierge services that truly define Luxury.  

Location and Remote Information: 

• We offer onsite positions at our centre in Moncton, or a Remote (work from home) option, the choice is yours!
• Must be located in  one of the following Canadian provinces: New Brunswick, Nova Scotia,  Prince Edward Island or Quebec
• Must able to attend up to 4 weeks of onsite training in Moncton (accommodations available for qualified candidates)  
• For candidates from Quebec, fluency in both French and English is required
• For remote positions must have a suitable hard wired high-speed internet connection.  All computer equipment is provided for colleagues working from home

What is in it for you: 

• The opportunity to work with our diverse team in Moncton and our global community of members, creating memories and connecting people and cultures
• Ongoing training and learning to continuously grow your expertise
• Comprehensive company paid benefits plan with medical and dental for you and your family
• Company pension plan, free on-site parking, wellness subsidy, discounts, paid vacation and other perks
• Strong sense of belonging, with fun activities where colleagues become friends
• Industry-leading, award winning initiatives to protect our planet and act as social elevators for our communities
• Discounted rates at our 5000+ Accor properties worldwide

What you will be doing: 

Reporting to the Team Leader, Customer Care:

• Deliver an all-inclusive VIP service for owners, shareholders, brand partners and Residential Owners
• Offer your expert recommendations based on product and destination knowledge and assist customers in all inquiries
• Review all VIP reservations to ensure proper benefits and arrival information is up to date and accurate
• Maintain our extensive guest profile history database of personal preferences and information
• Collaborate with Coordinator, Customer Care (VIP), our hotel designates and corporate administrative Colleagues to provide a seamless guest experiences
• Follow standard operating procedures to ensure accuracy, and be a contributing participant in team process update calls

Your experience, skills and availability include:

• Must be able to attend 4 weeks of on-site training in Moncton.  Accommodations provided for qualified candidates. 
• This is full-time, permanent career position, we do not have temporary summer-only student positions and we do not offer part time 
• A willingness and devotion to servicing the needs of the international traveler
• Excellent verbal and written communication, listening and organization skills
• Self-confident, with the ability to motivate others to action in a tactful  manner
• Work well under pressure in a fast paced environment, with an ability to discern priorities and adapt quickly to different situations
• Desire to work cohesively as part of a team
• Shift work is  required, including afternoons, evenings, and some weekends and holidays
• Computer literate, with experience in Microsoft Office and the ability to learn new software 
• Minimum of 1 year previous experience in a related sales or customer service position
• Fluency in English is required, fluency in French is an asset

Your team and working environment:

The VIP, Customer Care Team is a close-knit team of experts who take pride in providing Luxury Customer Service to all of our guests.  We work collaboratively to ensure a seamless experience for our top-tiered members and a fulfilling and fun working environment for our team.

To keep our employees and the general public safe from the threat of COVID-19 and the rise of variants in the community, the Accor Global Reservation Centre has implemented a COVID-19 Vaccination Policy.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why Work For Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit our career site   https://careers.accor.com/   Tip: In the Location search box type in Moncton. 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS