Valet Parking Cashier (Full time)
Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.

Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years.  You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests’ purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty. 

These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.

As an Emerging Leader, you will lead yourself through: positive orientation, self-development, self-management and problem solving. You will lead others through: leading by example, engaging with the teams, developing others and communicating effectively. You will lead the business through being guest-focused and aware of the business and identifying areas of improvement.

If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience!

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

The Valet Parking Cashier is responsible for the day to day operation of the Valet Parking Office.  This includes ensuring we are providing the highest level of service to hotel guests and ensuring the overall operation of the Valet Office runs smoothly and the cash is managed and maintained at all times.

• Greeting all guests and co-workers with a smile and an appropriate hospitality greeting 
• Ensure our guests experience an outstanding sense of arrival/departure
• Maintain balanced cash at all times and accept responsibility for any cash/credit card shortages or discrepancies.
• Complete balanced audits at the end of each shift with proper back up and submit to accounting
• Handles Guest Complaints to ensure overall Guest Satisfaction
• Ensures all vehicle keys are clearly identified and stored in a locked location
• Provide the guest with detailed parking charges, and provide guest with payment receipt
• Ensures all entrance areas are free and clear from congestion for arrivals and departures of vehicles in an expedient manner
• When requested or anticipated will provide guests with information and answers to questions about Hotel facilities, meeting functions, dining facilities, local transportation alternatives, local visitor and tourist attractions. If unable to provide the required assistance, seek out and refer to another resource for successful completion
• Assists in fire alarms by fulfilling duties as outlined in the hotel fire response manual
• Assist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior or occurrence to the appropriate supervisor on duty, and informing security
• In the course of normal duties, to observe, report, or take immediate corrective action on deficiencies, malfunctions, and untidiness
• Report for duty with a professional appearance and dress to standards
• Answer telephone calls
• Awareness and acknowledgement of our Fairmont Presidents Club members
• Inventory of keys and tickets on a shift to shift basis
• Assist guests to settle any dispute that may arise
• Intervene on behalf of guest any reports of complaints per Impark Systems
• Keeps an accurate record of daily P6 volume and all Gala Function vehicles

Your experience and skills include:

• Service focused personality is essential; customer service experience is an asset
• Ability to work well under pressure in a fast paced environment
• Cash handling experience
• Ability to work cohesively with fellow colleagues as part of a team
• Available for shift work including weekends, evenings and holidays
• Ability to operate all type of vehicles (Manual and Automatic transmission)  
• Ability to work in a fast paced environment
• Previous experience with Valet Operating System an asset
• Valid Driver’s License with no infractions
• Good command of the English language

Physical Aspects of Position (included but not limited to):

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps

Your team and working environment:

For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun. To learn more, click here.

Note: Must already be legally entitled to work in Canada to be considered for the position

In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the  Hotel has implemented a Covid-19 Vaccination Policy.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS