Job Summary This role is in Supplier Process (Accounts Payable) in a fast paced, high volume Mexico shared services environment. Position involves extensive interaction with various suppliers and employees within a centralized corporate accounts payable department. The customer base includes supporting 17 locations, over 3500 users and over 35,000 suppliers. Must have the ability to coordinate, supervise, troubleshoot procure-to-pay issues, and communicate solutions Job Responsibilities Communicates effectively and promptly with suppliers, customers and all levels of management through phone or email. Provides customer service within contracted service level agreement. Analyzes Oracle and SAP vendor Masterfile, identifies duplicate vendors, determines root cause and recommends solutions. Coordinates problem resolutions between the operations and suppliers. Prepares metric analysis and reporting. Addresses escalated customer issues and leads activities to resolve customer concerns. Develops and documents new processes and improvements. Supports acquisitions, divestitures, and reorganizations. Trains internal customers on accounts payable processes and procedures related to vendor maintenance Maintains positive relationships with customers, both internal & external. Ensure professional and appropriate communications. Knows and complies with Eaton policies: Global Ethics, Values and Philosophy, Management Environmental Safety and Security and Health (MESH). Other activities assigned by supervisor or special requirements from management or company. #LI-AR7 Qualifications Qualifications Education level required: Bachelor’s degree in accounting or finance preferred. Years and area of experience required: A minimum 2 years of experience in the area. Technical Knowledge: Strong customer service orientation. Multilingual (English Spanish). Recent (within last year) SAP and Oracle experience related to AP. Strong PC skills (Excel, PowerPoint, Word) required. Ability to apply SAP accounting system expertise to troubleshoot financial system problems, resolve customer issues and implement new solutions. Shared service experience a plus. Soft Skills: Good written and oral communication, organization, solving problems. Strong verbal and written communication skills. Excellent customer service attitude with good work ethic. Attention to detail and a high level of accuracy. Ability to consistently meet deadlines. Highly motivated self-starter who can work well in a team environment or independently. Adaptable to change What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Finance/Accounting Region: Latin America Organization: Corporate Sector Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: Relocation from within hiring country only Travel: No