#### Position Description:


A multilingual team responsible for daily operational support of EMEA AWSPs
(Authorized Warranty Service Providers) on warranty repair related queries is
looking for Vendor Operations Specialist

Main responsibilities are:

• Provide on-time communication and quality support to AWSPs and Service
Delivery Managers using Sales Force Case management system
• Respond to validation issues highlighted by SAP CRM
• Validating Out of Warranty cases in SAP (Proof of Purchase - Invoice)
• Solving SAP CRM technical and process issues & manage daily anomalies within
the SAP CRM system
• SAP CRM account administration & management of certifications
• Exceptions processing (performance metrics, mechanical assembly)
• Cooperates with mainly billing to ensure payment of only valid transactions
• Regularly updates Warranty process documentation on E-support web page and
management of the E2E Process
• Cooperating with internal BT/IT on:
        - solving claims errors
        - clean order process
        - testing system changes
• Channel Services Newsletter updates

#### Position Requirements:


The ideal candidate will have experience of working with administration
systems, administering warranty claims.

They should be able to demonstrate that they:

• Can communicate effectively in English by telephone and email
• Focus on the customer and understand how their actions impact customer
satisfaction
• Are alert to the potential for fraud
• Can solve problems for the service partners

Skills:
• Strong communication skills – ability to cooperate with different functions
on solving an issue
• Presentation skills – ability to present and lead meetings / calls with of
Service delivery managers
• IT skills: Advanced MS Excel skills (functions, pivot tables, charts), VBA
knowledge is advantage
• Business level English skills both written and verbal (other foreign
language is an advantage)
• Analytical thinking with ability to identify and interpret trends in complex
data sets

Experience:
• 2-3 years of experience in customer support area, preferred in billing
• Knowledge of Services Operations is an advantage
• Previous experience with SAP CRM is advantage
Behavior:
• Organized person with attention to detail, keeping deadlines
• Must be able to work independently without close supervision
• Proactive team player with positive approach
• Be able to work under pressure

The candidate should be able to communicate proficiently in English and
preferably one other European language such as: German, French, Italian or
Spanish.

Base gross monthly salary from minimum 1500 EUR and above, depending on
experience + variable part

We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.