Job Title: Vendor Relations Manager - Junior

Location: Nanjing(can be remote)

About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

RWS Division:

RWS Language Services division: recognised as the world’s largest Language Service Provider – helps customers to create, translate, and deliver content across 250+ languages. Our global team of linguists, project managers, subject matter experts and localization professionals work closely with customers to ensure their communications and multilingual content is compelling, accurate and consistent.

RWS Language & Content Technology division: offering the latest innovations in language and content management technology to help enterprises engage with global audiences – across any device. Our language technology enables enterprises to automate and manage the entire content lifecycle. And our web content and structured content management technology supports the creation, translation and delivery of global content at scale – in ways that are efficient, secure and compliant. The combination of our language and content technology – enhanced with state-of-the art Machine Learning – offers the capability to manage the ‘end-to-end’ translation supply chain.

 

About The Role:

Manage vendor relations and co-create vendor strategy. Provide outsourcing solutions to Operations and keep on top of supplier market trends. Drive Supplier strategy in line with directives set by TL, VRM & SM, VRM.

 

Responsibilities:

Identify, qualify, contract and develop vendor solutions based on Production/VRM/MLS/Sales requirements, and in alignment with our company's business requirements and strategic direction for each allocated account

Test and qualify vendors in cooperation with MLS for each allocated account

Make sure Operations and each allocated account is provided with the best possible outsourcing solutions considering price, quality, availability and service

Stay on top of market trends, look for replacement if current resources increase their rates

Negotiate suppliers' rates on project basis for each allocated account and based on minimum market rates, we need to unify rates across the company

Ensure all required information is entered into information systems and make sure they are always up-to date with current partner details

Communicate/directly interact with suppliers, answer queries, provide support if needed

Communicate important matters & issues to Team lead, share information that impacts other VRMs in the company

Act as the first escalation point for internal customers in our company and for Business Partners/suppliers

Apply the general strategy of the account(s), apply the supplier strategy defined by Senior Managers, in alignment with PDs

Build lasting relationships with our key partners in alignment with our company's strategic direction

Replace those partners if they do not meet one of these three basic criteria: quality, pricing, willing to collaborate and go the extra mile

Track performance of partner solutions and implement corrective actions when appropriate with quality managers

Co-operate with Sales, MLS and Ops to clearly understand the existing and future partner requirements

Provide guidance and consultancy to PMs and MLS to ensure Operations use most suitable vendor solution in line with the strategy & direction defined by Senior Managers, Vendor Relations

Analyze volume data per account(s), language and vendor on a regular basis and draw conclusions in line guidance provided by Team Lead

Make sure that suppliers are available on each allocated account. Make sure the right suppliers are available. Finding a supplier does not mean the work ends here

Perform monthly business/account review meetings on each allocated account

Keep up to date with local market trends relevant to the locales of interest.

Report to TL/SVRM on a weekly basis and/or whenever scheduled by the TL/SVRM

Collaborate on company-wide initiatives related to supplier management

Suggest process and workflow improvements to Team Lead

Keep up to date with local market trends relevant to the locales of interest.

Participate in the strategic planning of the Business Partner Group and/or designated account(s)

 

 

Requirements:

Secondary school degree; University degree is preferred

Previous experience in an international environment

Experience in IT or service purchasing

Experience in the Localization/Translation industry is a plus

Over 3 years of supply chain development and management experience

Team/supplier coordination experience

Excellent command of spoken and written English - Advanced level (9)

Excel, Word, Outlook, PowerPoint - Intermediate-level user

Strong communication skills, ability to make herself/himself understood clearly, willing to listen to others

Ability to communicate information to internal team, partners and customers

Ability to analyze current situation and make a decision

Orderliness, responsibility, flexibility

Ability to work independently while delivering on set objectives

Ability to multi task and meet deadlines while working under pressure

communication and collaboration

Ability to analyze figures and data

 

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch

As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration.

 

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.

Recruitment Agencies: RWS Group PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.