Purpose of the position: Why this position?
Prepare, develop and level up the GO-GE Teams in terms of Soft + technical skills. Engage & accompany our GO-GE teams with a combination of 4 elements of training: classroom, coaching, mentoring & on the job training. Develop our First Season, Key GOs and Managers with management trainings & tools to equip them as our leaders of tomorrow. Ensure consistency in communication with main stakeholders such as CDV/GM/HRM/HRD/RDS aligned with UDT vision & ambition. Responsibilities:
- Responsible for developing, coordinating and implementing various Learning & Development training initiatives aligned to training content & tools.
- Structuring & positioning Village Training Supervisor (where relevant) on priorities and actions
- Supporting and facilitating all GO-GE development initiatives as consultant to village operations at the BU & village levels.
- Analyzes, develops, and improves training modules and tools.
- Assesses performance issues - researches and proposes actions and/or alternatives.
- Optimizes tools & procedures.
- Coach Managers
- Personally, facilitates and co-facilitates training programs.
- Evaluates impact of training solutions.
- Documents and reports training results.
- Assures local training compliance aligned to all Mandatory trainings.
Operational missions:
Mission 1:
Ambassador for Université des Talents (UDT): marketing, implementing, creating, improving and communicating Club Med’s employee-development strategy across different platforms:
- TRAINER: Facilitate training with excellence. Inspire them!
- COORDINATOR: Coordinate technical trainings and talent development with main actors.
- CONSULTANT: Facilitate & coach managers to assess
- PERFORMANCE: Identify needs and deliver effective solutions.
- ADMINISTRATOR: Validate, record, report training activity & results.
Assure training & reporting meets UDT and compliance standards. Improve agility & efficiency of our administrative functions
Mission 2:
Improve guest hospitality experience at Club Med, through focus and priority on developing local talents to establish a solid hospitality platform in each resort.
Mission 3:
Exemplary Ambassador aligned to Club Med’s Values, Management Principles, Upscale Service behaviours & Entrepreneurial Mindset.
KPIs: success indicators:
Performance KPI’s : I deliver my missions and tasks related to my position with the expected level of quality and within the predefined timeframe, and I adapt myself to the context to manage my priorities with my manager. - Number of training modules created/designed - Number of trainees (First Season) trained - Number of trainees (GE) trained - Number of trainees (GO) trained - Number of trainees (KGO) trained - Number of trainees (RDS) trained - Number of Immersion roadmaps successfully completed. - Number of Gentle Trainers Certified - Number of internal & external trainers leveraged - Training Hours balanced between 4 elements of training: Classroom/Coaching/Mentoring/OTJ - Number of development actions implemented by priority. - 50% productivity monthly aligned to training, learning & development actions.
Stake KPI’s :
Evolution of the Village Training Supervisor in term of soft/ technical skills when in the Village Workplace: CLUB MED APAC VILLAGES
JOB DESCRIPTION
2
Line reporting:
Hierarchic:
Village Human Resources Manager
Management reporting:
Functional:
Regional UDT Manager
Autonomy:
• Scheduling development and training actions with VTM, Experts, Supportive trainers and External trainers
• Works with minimal supervision to complete established goals and objectives
• Handles and discusses inquiries from trainees & managers about training programs & need
• Reviews, evaluates, modifies and improves existing and proposed training programs. Benchmarks for best practices.
• Prepares training aids such as instructional material, handouts, learner workbooks, leader guides, visual aids & evaluation forms.
• Prepares training sessions: schedules sessions & locations, coordinates logistics, contacts trainees and managers, sets-up classrooms.
• Assures accurate documentation of training records & trainee attendance in Workday and other UDT reporting channels.
• Participates collaboratively and professionally with other HR & UDT members to achieve team goals.
• Assures effective two-way communication at all levels of responsibility.
• Participates in HR and UDT meetings as appropriate.
• Continually maintains, updates his/her facilitation & hospitality competencies.
• All other duties as assigned.