Responsible for creating an engaging end-to-end digital experience journey that has a business impact and produce an excellent customer engagement experience

At AIA, our promise is to help people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Insurance for Life, Health and Wellbeing.

The opportunity:

• Maintain and evolve the AIA Voice of Customer programmes.

• Support overall Customer Experience Strategy

• Lead and inspire the Business to fully recognise our customer needs and opportunities

About the role:

Responsibilities include:

• Accountable for implementing, maintaining, and evolving customer experience measurement programmes.

• Present findings from customer feedback to tell a clear story to business in a format suited to stakeholders.

• Regular Stakeholder reporting

• Support the CX strategy and execution to support Business growth

About You:

• 3 years+ experience in creating Research or generating insights from data

• Demonstrable Intermediate to advanced Excel and PowerPoint skills

• Excellent communications skills both written and oral

• Good interpersonal, stakeholder, and negotiation skills

• Understanding of specialist customer experience functions particularly insights, analytics and programme delivery

• Experience in managing and performing analytics - including combining survey research with transactional data to perform trend/correlation will be advantageous

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• We invest in training and development to build on your current skills

• Career development through internal mobility opportunities

• Work for a business helping make positive health and wellbeing changes to the lives of New Zealanders

• Access additional leave days to recharge and refresh yourself

• Enjoy wonderful Health and Wellbeing initiatives that support you

• Work with supportive and inclusive managers

• Flexible working arrangements

What’s next?

If you’re passionate about making a difference – then click the ‘Apply Now’ Button!

Our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

Cornelia-C.DeConing@aia.com

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.