Are you a confident decision maker and problem solver? Do you know how to provide support so that things run smoothly? We’re looking for someone like that who can:
– Serve as deputy to the Operations Manager to assist in managing branch operations
– Escalate client issues and complaints on operational matters to higher-level management, when necessary
– Communicate and implement firm operational guidelines and policies to Support Staff
– Monitor and manage operational costs
– Oversee the branch operational risk and audit process
– Review and approve funds received and disbursed
– Oversee securities received and disbursed
– Ensure operational excellence and solve any issues that arise
– Coach and educate all employees on operational policies and procedures and the UBS platform
– Train and manage operational support staff
– Direct new account approval process ensuring compliance with applicable firm and regulatory policies
– Assist and make recommendations in hiring, promoting, disciplining and terminating Support Staff
– Implement service excellence standards, including coaching and educating operational Support Staff on the Client Experience best practices and suitability
– Support and drive strategic firm initiatives