FunPlus Game is looking for English/Norwegian/French Game Operator and Game Operation Lead for Facebook and Mobile Platform. These roles will be in charge of administration of FunPlus game fan page, CS channel and serves as primary generalist for our global Operation team with multiple skill focus on CS and Community , be the bridge between players and game studio for user questions, fan page promotion and point of contact with game studio.

-Game Operator
Working Relationships:
- Within Operation Dept: Game Operation Lead and Game Operators within the team of each language
- Inter Depts: Game Studios , Marketing

Duties and Responsibilities:
- To work with team members on both Customer part and Community as below,

Customer support part:
- To help and solve users reported questions from CS channels and report to game studio
- Manage and collect users’ feedbacks from CS channel
- Report for major questions and key CS metrics tracking

Community part:
- Manage most day to day outbound communications and key metric tracking
- Create and maintain communications calendar including cross promotion among games
- Fanblasts – write, post and manage international page management –scheduling communications with remote staff
- Create and administer surveys & share results to studio
- Contests - end to end creation and management
- Events: work and support all studio live events
- Translation: for each patch of new version to make the wording right and polished
- Market research: be the market expert of your region, and bring exactly information for mobile and web marketing channels

Desired Skills & Experience
- Bachelor's degree or equivalent in marketing, psychology or a related field
- 1 year and above experience in Customer Service, Community management from gaming or FMCG industry, preferable with Social Gaming experience
- Native speaker in English/Norwegian/French , fluently in English and good in Chinese is a plus
- Computer skill with office and Photoshop

operation@funplus.com