Key Roles & Responsibilities:

• Read daily events, to acknowledge any VIP’s arrivals.
• Handles reservations and blocks covers accordingly.
• Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked
• Present children's menus when appropriate, and describe specials and alternative cuisine
• Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests.
• Conscientious handling of guest with special dietary needs
• Provides smooth and efficient service at the Outlet ensuring that LQA standards are met at all times.
• Seats, takes orders and serves food and beverage to guest according to the established LQA service sequence and procedures
• Takes guest order and delivers items without unnecessary delay.
• Possesses a thorough knowledge of the Outlet Menu and Wine List.
• Up-sells the menu and induces guests to take slightly higher than medium prices items and side orders:  soup, beverage, salad, dessert, etc to increase the revenue.
• Serve and clear food and beverage items in an unobtrusive and professional manner
• Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures
• Carry trays, bus and reset tables with linen, china, glass and silver
• Ascertain guests’ satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved
• Follow cash and credit card procedures according to the guidelines of the accounting department
• Maintain a clean, neat and orderly restaurant throughout service
• Polish silver, refill salt, pepper and sugar, creamers, etc
• Ensure that work station is stocked with appropriate condiments at all times
• Report any guest comments regarding food and beverage to manager
• Conscientious handling and maintenance of operating equipment
• Learn and adhere to safety, sanitation and hygiene policies
• Strict compliance to the company grooming standard
• Adheres to the company & Departmental policies & procedures
• Maintain good working relationships with colleagues, and all other departments
• Maintain complete knowledge of all F&B services, outlets and hotel services/features
• Perform opening/closing side duties as assigned and set all tables according to standards
• Prepares mise-en-place according to the requirement and operation needs.
• Clears and resets counters or tables at conclusion of each course.
• Report to manager any kinds of deviation from set standard and procedures
• Reports any difficulty or problem to Manager, Supervisors or Captain for solution or follow up actions.
• Ensure that all service and storage areas are kept safe and clean
• Help minimize waste, neglect, breakages and mishandling of supplies and equipment
• Carry out light cleaning and maintenance of the outlet
• Assist other Food & Beverage Outlets in their operations during peak hours if needed.
• Ensures all food and beverage items, equipment and other facilities in the Outlet are maintained
• Constantly strives to satisfy all guests that patronize the Outlet to achieve the highest rate for Market Matrix
• Maintains par stocks of all equipment and guest supplies.
• Follow up and comply with the level on the Quality of Service, Market Metrix Index, Employees Satisfaction (EES), Operating Equipment, Grooming Standard, LQA standards requirements.

Personal Attributes:

• Excellent reading, writing and oral proficiency in English
• Well-presented and professionally groomed at all times
• Strong interpersonal skills and able to establish a good rapport with guests 
• Possess full knowledge of restaurant’s seating/table plan
• Computer knowledge (Microsoft Excel, Word, Power point) 

Qualifications & Experience:

• Hotel Restaurant Management graduate
• 1 year Hotel experience in F&B