Waiter / Waitress
AccorKuwait cityUpdate time: November 17,2021
Job Description
DUTIES & RESPONSIBILITIES
| • Provide quality service to guests by ensuring prompt and courteous service following procedures and which exceeds the minimum standards. |
| • Provide guest F & B services in a sequenced manner. |
| • Prepare mis-en-place for the following shift, set up for the subsequent shift. |
| • Approach and interact with guests with confidence and ease. |
| • Communicate effectively with customers, co-workers and supervisors. |
| • Interact with other employees and other departments. |
| • Maintain professional internal/external guest service. |
| • Maintain a consistently high level of guest service. |
| • Extensive knowledge of all menus and upselling items at every instance. |
| • Adhere to all detailed cleaning and ensuring all work flows are functional at all times. |
| • Flexibility in monitoring multiple tables. |
| • Follow set up, service and breakdown of functions procedure. |
| • Co-ordinate with kitchen and bar. |
| • Be flexible and willing to work split shifts. |
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• Smile, create eye contact and use employee/guest names. |
| • Continuous learning in customer service, changing menu item, specials and prices. |
| • Participate in formal training activities. |
| • Adaptable to assist in the manning of other outlets as directed by the Captain / Head Waiter / Outlet In-Charge / F&B operation Manager. |
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• Perform miscellaneous job-related duties as assigned.
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