When you join Daimler, you become an agent of change within our global community of people working to create a cleaner, safer, and more efficient world for today and tomorrow. Through innovation at all levels, our teams ensure our world-changing brands continue to increase the quality of life and the business success of our customers, their customers, and the world around them. The Daimler Trucks North America (DTNA) brand portfolio is second to none, and includes Freightliner Trucks, Western Star Trucks, Detroit engines and components, Thomas Built Buses and Freightliner Custom Chassis.

We are the undisputed leader in the commercial vehicle market and the industry’s technology trendsetter. Empowered by purpose, DTNA employees drive a Technology Revolution through innovative products and a customer-centric culture. Our dedication to our customers and society does not end once our products hit the road. That’s because we believe that business success and social responsibility go hand in hand. We immerse ourselves in our customer’s experience, and support the environmental responsibilities of our sites to ensure our products are the reliable, sustainable and the desired tools of the future.

Job Overview

Analyze claims to verify completeness, integrity, and validity. Allocate warranty costs to internal departments as appropriate.  Provide analytical support to the Warranty Department.
 
Support assigned claim backlogs to insure claims are paid in a timely manner consistent with established guidelines and goals.  Resolve Dealer Warranty inquires.

Responsibilities
- Provide analytical support to the Warranty Department.

- Working with Cross Department Teams in Identifying Systemic Issues, supporting JAD topics, and Best Practices.

- Interface with a variety of engineering groups, including but not limited to Technical Service, Service Engineering to determine best repair practices for non-documented repair procedures.

- Work with other DTNA departments to determine responsibility for resolution of warranty claims determined to be DTNA responsibility.

- Adjudicate warranty claims; Online Warranty (OWL).

- Insure claims are processed accurately and timely while maximizing recovery.

- Support assigned claim backlogs to insure claims are paid in a timely manner consistent with established guidelines and goals.

- Resolve Dealer Warranty inquires.

- Analyze claims to verify completeness, integrity, and validity.

- Allocate warranty costs to internal departments as appropriate.

- Analyze interpret and validate supplier denials.

- Respond to claim inquiries/appeals from dealers, fleets, plants, suppliers, business units, and field service organizations.