As an independent group of companies, the BMW Group has a commitment to creativity and breakthrough ideas that goes well beyond the racetrack. In order to continuously create ultimate driving machines, we drive our growth and design excellence by staffing our teams with individuals who are innovative and always looking for the next great idea. If you share our vision and view yourself as an independent, creative thinker, we invite you to join our team in this exceptional role located in Baltimore, Maryland.

The Warranty Claims Administrator is responsible for entering defect code(s), labor operation and billing method (insurance, PDI, cost center information, etc) accurately for warranty and all other claims.  Enter all billing information, enter corrections as needed, and scan document(s) (survey forms, supporting emails, damage records, etc.) into VMS.             

Responsibilities include, but are not limited to:

• Verify supporting documents (survey forms) in VMS for claims as required by management.                                                                                        
• Process warranty claims through DCSNET and S-Gate on daily basis and review all error claims for reprocessing. Identify outstanding claims with management in writing in order to keep them informed.                                                                                                                                   
• Ensure all claims are processed for month end billing prior to the close of the month as defined by the organization.                                                                                                                                       
• Review the work orders in VMS and utilize both the labor operations and defect codes in order to provide the proper claims information to the Quality Control and Warranty Manager.                     
• Communicate to the Parts Department any and all delays in claims payment in order to obtain return authorization for the parts to be processed in a timely manner.                                                        
• Communicate to the respective departments billing requirements and further communicate those to the IT area in order to update VMS billing.                                                                                            
• This position will act as a backup for the VDC Administrator when needed.  This will include Attendance Tracking, HRP (Payroll) Reporting, Disability/FMLA Tracking and reporting
   

Join the team at BMW of North America and enjoy a high-performance employment package which includes:

• Company sponsored Medical, Dental & Vision Insurance
• Employee car program
• 401(k) Savings Plan
• Retirement Income Account
   

Required

• High School diploma or GED
• 3-5 years working in a professional office environment
• Experience with Microsoft Office, SAP, KSD, AIR, DCS, ETK systems

BMW NA is an EEO employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.