Web Operation Specialist

Short-term, dispatched on-site in the client office in Shenzhen, China

SDL is currently looking for a short-term web operation specialist to manage the client’s corporate website related issues and provide professional support from the backend. This role will deploy to the client’s office and take on day-to-day tasks and projects directly from the local client.

Our client is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. The office location is in Bantian, Longgang district, Shenzhen.

We will offer a fixed term contract to the chosen candidate and this project will be ongoing until the end of December 2021.

Key Responsibilities:

ZH and EN website daily management ：

• Frequent interaction and communication with the IT team for the website debugging;
• Website content and infrastructure optimization and management which involves frequent communication with the requestors and the IT teams so as to ensure the development status and launching verification on schedule,
• Content check throughout all the websites to ensure all content are run without issues (404 links, errors URLs,etc)
• Website content brush-up and update status monitoring and management;

Local-version country websites management:

• Local country website launch and set-up support;
• website backend CMS system access and privilege monitoring and the daily operation requests handling;
• Website guideline and tutorial manual updates, including News/Press release upload guidelines, CMS operation manual, CMS admin operation manuals, etc.)
• Unqualified content check throughout the websites (inappropriate banners, videos, URL links, etc)

Website search support

• Check recent search hot words through Google Analytics, and configure best bet to give hot words with no results;
• Responsible for EDM account management, activity group creation, system daily bug follow-up processing and operation guidance, output of quarterly reports on platform operations, expense management (purchasing), etc.

Public mailbox feedback distribution processing

Check emails, distribute and process online feedback, count the number and follow up on the closed loop to improve user satisfaction.

Key Skill sets:

• Familiarized with the website operation and management process and have good HTML page editing skills;
• Possess basic website data extraction and analysis capabilities (Google Analytics, Google Search Console)
• Familiar with basic SEO skills; have common EDM group management and publishing skills;
• Familiar with the use of Dreamweaver and Photoshop;
• Understand basic email marketing knowledge (EDM). Experience in using Webpower is preferred.

岗位名称：网站运营专员

我们正在寻找一位资深的网站运营专员帮助客户处理并管理日常网站相关事务，以确证所有的网站运营正常开展并积极跟本地客户合作解决对应或突发状况。

我们的客户是国内知名的提供通信设备以及销售包括智能手机在内的消费电子产品的高科技公司，办公地点位于广东深圳龙岗坂田。这个职位属于SDL外派，需要到客户当地的办公室办公。

 

此项目为短期项目，预计会在2021年12月底结束。

 

岗位职责

网站日常运营工作：

• 与IT衔接并跟进网站日常bug的处理；
• 网站优化需求管理，与需求接口及IT确认效果，跟进开发进度，完成上线测试及上线结果验证，确保按时交付
• 集团官网内容健康检查（全站404链接清理等）
• 华为集团网站内容刷新情况监控；

国家本地网站:

• 国家网站建站需求处理；
• 网站CMS系统权限管理，及日常运营需求处理
• 持续刷新网站操作指导，包括新闻上传指南，CMS操作指南，CMS系统管理员手册等
• 发现并联系相关人员处理不合格内容，如不恰当配图等

站内搜索支持

• 通过谷歌分析查看近期搜索热词，并配置bestbet给没有结果的热词
• 负责EDM账号管理，活动群组创建，系统日常bug跟进处理及操作指导，输出平台运营季度报告，费用管理（采购）等

 

公共邮箱反馈分发处理

查看邮件，并对网上反馈意见分发处理、统计数量及跟进闭环，提升用户满意度；

主要能力要求：

• 熟悉网站运营管理流程；有良好的HTML网页编辑技能；
• 具备基础的网站数据提取和分析能力（Google Analytics、Google Search Console）
• 熟悉基础的SEO基础技能；具备常用的EDM群组管理和发布技能；
• 熟悉Dreamweaver和Photoshop的使用；
• 了解基本邮件营销知识（EDM）。有Webpower使用经验者优先。

If this sounds like you, please can you email your CV and your salary expectation to Onusa Paul at opaul@sdl.com or add our Project Manager in SDL-China, Hunter Meng on WeChat (charl3r) for immediate communication.