·        Manage all incoming leads for the booking of guest rooms and/or meeting/catering functions

·        Develop lead sources through prospecting, referrals, trace files, and cold calls

·        Exceed personal sales goals, monthly, quarterly, annually, through account development and maintenance

·        Conduct site inspections with prospective and existing clients

·        Develop and implement new sales strategies, tactics and action plans for account base

·        Quote and negotiate prices within established parameters with potential and existing clients. Prepare contracts for clients

·        Manage events from the beginning to the end, process all the information pertaining to bookings (to include but not limited to):

-         Electrical, internet, telecom, audio-visual and exhibit requirements

-         Obtain guarantees of food and beverage events from Banquets and kitchen

-         Prepare creative menu proposals with the Chef while keeping in mind food cost, labor cost and kitchen facilities

·        Maintain and update current account information records

·        Ensure rooming list is received 30 days prior to arrival with updated billing instructions

·        Ensure that deposits/cancellation fees where applicable are forwarded to the Accounting department 

·        Disseminate event information to the appropriate departments via memos, emails, banquet event orders, directives and rooming lists in a professional and timely manner

·        Conduct daily meeting to review event contracts to ensure last minute changes are communicated accordingly

·        Conduct pre-conference meetings to ensure that key departments are fully aware of relevant details

·        Diploma in Tourism / Hospitality Management / Events Management

·        Minimum 3 years of experience in group, catering and conference sales or 1 year of experience in a similar capacity with proven track record

·        Excellent reading, writing and oral proficiency in English language

·        Proficient in MS Excel, Word, & PowerPoint