Welcomer (Frot Desk Agent)
AccorJawa baratUpdate time: May 11,2022
Job Description
•Review arrival lists to welcome guests
•Attend to special guests (e.g. VIPs) and answer their inquiries
•Provide information about amenities, area and venues and promote services
•Anticipate guest needs and build rapport with customers
•Offer assistance with certain tasks
•Address customer complaints and escalate to Guest Relations Manager when needed
•Record information in the logbook daily
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