Objective of job
• Has sufficient knowledge for the responsible business sections. Can provide valid solutions to issues encountered in daily business using professional judgement, take all stakeholders such as dealers, sales into consideration.
• Show courage to take challenges and risks, sometimes jump out of box when handling special cases/dealer requests/program. 
• Provide excellent service towards internal and external customers at all times (Satisfied DHL service quality, stimulate existing process to provide better customer experience, no dealer complain)
• Support a positive environment for change within the team and drive for the change. Identify process deficiencies and provide innovative ideas and sustainable solutions. Then take lead to drive for change.
• Support manager for task arrangement and team rotate planning. Engage team member, support the environment of diversity and respectful within the team.
• Support team member to be success, recognize and utilize the strength of them. Build up the confidence within the team.
• Proactively seek feedback, and learns from success and failures. 
Task Description
1. Team Work Arrangement
• Gain professional knowledge for Wholesale Credit Administration works
• Monthly/ad-hoc task allocation
• Operational quality ensurance
• Team work performance monitoring
• DHL quality enhancement
2. Process & System Improvement
• Maintain and enhance Wholesale Credit Administration process to keep improving service quality and efficiency
• Initiatives for Dealer Risk Control process and system improvement
3. Internal/External Contact for Special Case Handling
• Support team member for special case handling in customer satisfied way
• Support manager for special program handling
4. Project Support
• Support in for any related project
5. Others
• Complete other tasks assigned by supervisor.