Responsibilities

Responsibilities include:

A Support Engineer at Microsoft is an exciting & challenging role in the resolution with highly complex, technical, and escalated support incidents related to supporting customer via phone, web, email, chat and other support channels covering various development and deployments.

The successful candidate has the drive and intellectual horsepower to resolve the most difficult technical customer issues, often through collaboration with other technical specializations; will be a technical resource for the team regarding case reviews, troubleshooting and effective customer interaction and will interface with various levels of management within customers, Partners, and Microsoft.

https://www.youtube.com/watch?v=S5Qbq3CT1pA&feature=youtu.be

Qualifications

Requirements

We are looking for talents that:

•Possess deep technical expertise and can solve complex technical problems through sound, creative troubleshooting.
•Demonstrate critical thinking, strong communication skills and ability to develop strategic on going customer relationships.
•Enjoy team work, and actively contribute to their peer group as well as our customer account teams.

Experience and Skills required:

•Strong customer service, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment.
•Proven experience in creating support documentation and sharing knowledge with others through training delivery and mentoring.

Degree in Management Information Systems, Computer Science, Computer Information Systems, Computer Engineering, MCP/MCSE
Passing the MCP Windows Internals test is a plus - Windows Internals (70-660)
Strong knowledge of Windows User Experience Concepts:
Mandatory:

Have strong knowledge in one of the highlighted areas below and a good understanding in other areas

RDS (Remote Desktop Server)
RDS hosted on Azure
Mgmt & Scripting (WINRM &WMI & Powershell)
Printing
AppV (Application Virtualization)
User Interface & Inbox Apps
 

App Installation & Update
Applocker
DCS (DC Desired State Configuration)•Good understanding of Networking concepts
SMB/CIFS, DNS, RPC, LDAP
 

Good understanding of troubleshooting techniques:
Profiling
Debugging
Testing
 

Desirable
Understanding and knowledge of programming and scripting languages such as:
Scripting Languages (PowerShell, etc.)
Any other language is a plus
C/C++
C#
 Excellent Communication Skills – can fluently speak and write in English. Any other language is beneficial
•Proven ability to work in a self-directed environment and at the same time, go above and beyond to meet customer expectations.
•Passion for lifelong learning and personal and professional development.
•Intercultural awareness within the EMEA region and beyond.
•Proven Growth Mindset: always learning, open to ideas, taking risks and embracing challenge
•Current Microsoft IT Certification preferred (Ex. MCSE, MCSA, MCSD, MCTS)
•Ability to work in shifts and cover 24 x 7 support based on a rotation scheme with your peers.

We welcome applications from all potential & passionate professionals who really want to pursue their technical career with customer interaction in the world of Support Engineering.

Please hear from our Microsofties

Hi, I’m Bruno – father of one, I really love photography, travel and the ocean. If I’m not working you will probably find me in some beach doing surf photography. I have a computer science degree from Instituto Superior Técnico. I am currently a Microsoft Escalation Engineer. I joined Microsoft 10 years ago, and I honestly don´t remember a day where I would wake up and think “here comes another working day”. I´ve had several roles, worked with diverse teams from all over the world that allowed me to grow both as a person and as a professional. Having the ability to learn from the best, share your knowledge with the best it’s something that really motivates you to this continued search for knowledge and improvement’s. In the end of the day you control your career and your aspirations and that is something I haven´t seen anywhere else.

Hey, my name is Joana and I was born in 1990 in Lisbon. I love dancing, reading, watching movies and learning about new topics. My background is in Biomedical Engineering from Instituto Superior Técnico. January 2014, I started working in the IT area and since October 2015, I'm working as a Microsoft Support Engineer. At Microsoft, I enjoy the opportunity of working with excellent teams which allow me to learn and grow as a professional every single day!

... we would love to hear from you

Microsoft values different life experiences and viewpoints. We seek out people from diverse backgrounds and encourage them to take risks and approach challenges unconventionally. We will invest in your health and financial future, and encourage you to pursue your interests and passions away from the office. Our products and technologies help you balance life away from the office and enable you to manage your schedule efficiently.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

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