Job Responsibilities:

A BUSINESS DEVELOPER

1. Assist the Store Director in overseeing all operational and administrative functions within the store:

• Analyze the results, verifying daily, weekly, monthly activities and setting up yearly assessments
• Support the Store Director in reporting all the relevant information to the Headquarters and ensure to share the information with the staff
• Ensure the correct rotation of the goods in the warehouse
• Prepare the annual inventory and look for any discrepancies
• Follow-up and control the monthly turning inventories and specific action plans
• Provide high quality feedback and requested reports to the Store Director

2. Support the Store Director, Assistant Store Director and the Department Managers in defining targeted quantitative and qualitative goals:

• Implement specific Back Office action plans defined with the HQ and Store director and guarantee follow up at store level
• Support the Assistant Store Director , the Store Director and Department Manager ensuring Sales Staff reach KPIs goals
• Report, alert, transfer information properly to the Store Director for product Turn-Over (the right product at the right time in the right place)

A TALENT LEADER AND DEVELOPER

• Participate actively the recruitment process of stock keepers, security, tailor, cashiers, administrative assistants
• Support the Store Director in creating, supervising and managing a team, including administrative assistant, cashiers, stock keepers, security, tailor….
• Achieve and authorize planning, organize and plan the activities providing available resources to manage the expected workload
• Motivate, challenge, animate and coach the team on a daily basis
• Assist the Store Director, Assistant Store Director and Department Managers with the team’s training and development on the operational side of the business by following up on clear goals and providing timely feed back

2. Create and maintain a positive work environment:

• Partner with the Store Director on how to handle all employee issues
• Support the Store Director and Assistant Store Director in setting up: Morning Briefing, one to one meetings
• Reflect the corporate image and ensure that the Staff is also aligned
• Communicate relevant information on the House projects and targets
• Lead an example for your team

A BRAND PROMOTER (CUSTOMERS)

1. Promote the culture of the brand internally and externally:

• Ensure that the image of the Store is in line with corporate standards and that the Staff is aware of this standard
• Ensure that all delicate situations regarding customer complaints and the overall back office process are dealt with accordingly
• Consistently provide the highest level of professionalism in all behaviors including communication and teamwork
• Work with all internal and external stakeholders (contractors, staff, clients), with a service-oriented, collaborative, available and versatile approach

2. Ensure store atmosphere upholds brand image

A PROCESS MANAGER

Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability , HR and stock organization:

• Handle packaging and small stationery’s orders
• Ensure the correct development of the Golden Rules in the store: stock / inventory
• Support the Store Director in managing inventory activities
• Supervise warehouse stock and report to the Store Director any discrepancies
• Take all the necessary measures in order to guarantee the safety of the products and valuable materials in the store
• Perform all store operational practices and procedures, work with timekeeping and scheduling system/control
• Ensure that all merchandise is properly received and placed on the floor in a timely manner and according to merchandise guidelines
• Address any loss prevention and safety issues that may occur while on duty and bring any escalated concerns to management team
• Approve timesheets on a daily basis in the timekeeping system
• Receive, check, label and store all merchandise being received
• Organize and tidy up stocks
• Check in and handle transfers
• Handle all administrative procedures related to the merchandise flow
• Prepare and pack all ready-to-be-shipped products, as well as handle all administrative parts
• Prepare and ship all returned merchandise to the outlets and warehouse
• Challenge existing processes in order to optimize efficiency and develop sales
• Actively use sales information to make business decisions regarding merchandising

• Significant experience in managing stock, administrative task (5 to 7 years of experience)
• Successful managerial experience of a team
• Mastering computer skills (Word and Excel)
• Commitment to take part in an innovative project
• Interpersonal skills, persuasiveness
• Precision, organizational skills,
• Adaptability, openness, listening abilities, curiosity
• High availability, responsiveness
• Ability to prioritize task execution based on business need
• Strong problem solving skills
• Ability to multi-task in a fast paced environment

上班地址：建国路87号