Now’s our time to inspire the future of healthcare together. Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 60,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us. Join our team now at Siemens Healthineers as Zone Customer Success Director · Service Area- Southeast Zone Service Territory This is a role well suited to an ambitious professional, looking for the next step in their career. As a Zone Customer Success Director, you will be responsible for the following: Provide operational support to the zone leadership Team. Partnering directly with ZSDs / RSMs to minimize administrative responsibilities and to develop business plans to achieve KPIs focused upon CDI, CSE training and development, labor and material utilization, PM/MOD on-time completion performance, concessions management and revenue growth. Partner with Zone Finance in supporting ZVP with headcount planning, financial performance, budgeting, reporting, and forecasting. Partner in escalation management process to support ZSDs, RSMs, and CSMs. Engage data-analytics in developing forward looking performance measures and actions to drive business outcomes. Drive zone productivity and growth through effective manpower planning/utilization, cross training plans, processes, and customer satisfaction. Identify gaps and deficiencies and build plans to address. Coordinate and facilitate monthly business reviews with ZSDs / RSM to review overall performance in attaining business objectives. Support business analytics and administrative support including but not limited to functions associated with customer satisfaction, manpower planning/utilization, service work order processing, install base governance, financial and operational tasks associated with direct growth of the Zone. Identify gaps and deficiencies and build plans to address. Support leadership regarding business and sales decisions in support of cost-effective, high-quality service delivery within the zone. Partner with Service Sales and Commercial operations on the development of strategy on large equipment and service RFPs that support zone service growth goals. Establish a systematic course of performance management for self and team members to assure accomplishment of specific objectives. Responsible for the leadership and oversight of the zone-based DI Customer Service Managers to include the development of KPIs. Will partner closely with the ZSD, RSM, and CSE Team. Required skills to have for the success of this role: · Bachelor's Degree in business - MBA or equivalent work experience Field Service management experience strongly preferred. Demonstrated leadership skills. Ability to think creatively; ‘out of the box’. Effective communication skills including demonstrated stand-up presentation skills, group facilitation, and ability to effectively interact with worldwide / international personnel. Excellent interpersonal skills with ability to interact effectively in a team-based organization across multiple remote locations/departments with management and individuals of various levels and backgrounds. Results orientation. Capable of making commitments, setting priorities, and delivering results on time and on budget. Project management skills. Ability to facilitate/lead project teams. Advanced PC skills with demonstrated knowledge of MS Word, Excel, PowerPoint, Project, Visio, and Access. Demonstrated success in developing and implementing strategic and tactical business plans. Ability to work individually and under minimal supervision. Enthusiastic and high energy 7- 10 plus years related experience Flexible work style and ability to adapt to internal and external customer requirements Excellent time management, organization, analytical, problem solving, and listening skills. Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity. Going forward, please be aware that Siemens Healthineers requires full vaccination for all new hires by their start date, except where prohibited by state law. (Note: Accommodations may be requested for certain medical or religious reasons) At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers. As an equal-opportunity employer we are happy to consider applications from individuals with disabilities. Organization: Siemens Healthineers Company: Siemens Medical Solutions USA, Inc. Experience Level: Experienced Professional Job Type: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. 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