Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as a Zone Operations Lead to perform CCC-Ops functions. Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers. This is a role well suited to an ambitious professional, looking for the next step in their career. As a Zone Operations Lead, you will be responsible for: Knowledge of each role in Customer Care Center (CCC) and willingness to continuously develop. Performs CCC-Ops functions as staffing warrants and/or redistributing team daily workload based on staffing and volume in conjunction with Workforce Management. Understanding the situational leadership model and apply appropriately. Proxying for managers in business processes and RSM interactions Applying statistical and/or logical techniques to describe and illustrate, condense, and recap, and evaluate data. Ensuring customer issues are resolved in a timely manner. Developing and delivering training and education programs aimed at increasing the skill set of the CCC-Ops Team. Demonstrating commitment to achieving the CCC Ops goals and exhibiting characteristics and behaviors which support CCC Ops Mission, Vision and Values. This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers Practices strategic thinking which is a systematic approach to clarifying long-term corporate goals, making strategic decisions, and checking to see what progress has been made to achieve them. It is about external issues such as customers, competitors, suppliers, markets, technology and finance and internal issues such as money, materials, manpower and machines Proactively seeks opportunities for improvements and may define and suggests strategies for implementation. Performs user acceptance testing of new IT system developments. Identifies issues, performs root cause analysis of notification reviews and provides real-time transaction-based feedback to team members based on observed activities. Managing team specific administrative functions as applicable. Can translate expert knowledge to non- experts and tailor messages to the needs of target groups. Finds the right level of advice - quantitatively and qualitatively and uses suitable media/channels. Has a realistic perspective on individual skills and competencies. Is an enthusiast for observing others to improve and develop. Required skills to have for the success of this role Minimum of 2-5 years of experience in a customer related role in a fast- paced environment Associate degree or equivalent experience required Possess all the attributes of levels 2-4 while having the ability to diagnose and triage all issues within their department. They are the subject matter experts within their department. Have a high level of expert knowledge in CCC. Demonstrates strong organizational and time management skills with exceptional attention to detail. Demonstrates a high level of subject matter expertise and can provide effective coaching and mentoring all functions of CCC operations. Encourages others to address problems and opportunities; leads from the front and by example the implementation and acceptance of change within the workplace. Recognizes and drives changes needed to achieve strategic objectives; transforms our organizational culture, and processes / systems. Field travel as required (customer sites, RSM/CSE Meetings, training, etc.) JOB LOCATION IS Cary NC. Not a Remote Position* At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. Beware of Job Scams Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site. If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers. If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about. As an equal-opportunity employer we are happy to consider applications from individuals with disabilities Organization: Siemens Healthineers Company: Siemens Medical Solutions USA, Inc. Experience Level: Mid-level Professional Full / Part time: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. 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