Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as a Zone Operations Manager – West to manage performance of front-line employees in call handling, dispatching reactive service requests and scheduling planned service events. Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers. This is a role well suited to an ambitious professional, looking for the next step in their career. As a Zone Operations Manager – West, you will be responsible for: Providing leadership of a highly engaged team of Service Coordinators responsible for the deployment of field resources to support customer planned and reactive service activities Focusing on the development of role specific behaviors for direct reports to support a customer-centric experience Collaborating with peers, specifically Region Service Managers to ensure the efficient deployment of CSEs to support an outstanding customer experience Supporting a culture focused upon employee engagement and continuous improvement Managing zone/area performance specific to established goals to include expense management Monitoring established performance indicators and addressing performance gaps by further developing direct reports with a focus on ownership and accountability Actively participating in the development and support of strategic planning to meet future business/product needs and customer requirements Supporting implementation of projects and new technologies to support efficiencies while further enhancing the overall customer experience Providing continuous coaching, development and training of team members Evaluating direct report performance and identify areas of development with a regular feedback cadence Partnering with peers within the CCC to ensure the consistent application of established processes as a unified team This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers Highly effective management and interpersonal skills Excellent verbal and written communication skills Ability to problem solve. Ability to motivate and cultivate a high performing team with a focus on continuous improvement and employee engagement Required skills to have for the success of this role BS/BA degree or equivalent experience 5 years professional customer facing experience 3 years direct management experience managing a team, healthcare experience preferred Excellent communication skills – verbal, written and presentation Ability to drive people, process, and technology initiatives to efficiently support a world-class customer experience Self-starter, self-motivated, high level of initiative, embraces an ownership culture LEAN/6 Sigma methodology preferred Experience or knowledge of Siemens Healthineers business in the U.S. preferred Strategic knowledge of Siemens and Siemens Healthineers along with extensive market knowledge in the U.S. preferred Ability to travel 5%LOCATION IS IN CARY, NC - THIS IS NOT A REMOTE ROLE At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. Beware of Job Scams Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site. If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers. If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about. As an equal-opportunity employer we are happy to consider applications from individuals with disabilities. #LI-EZ1 Organization: Siemens Healthineers Company: Siemens Medical Solutions USA, Inc. Experience Level: Mid-level Professional Full / Part time: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Pay Transparency Non-Discrimination Provision Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here.