Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team! We are looking for a manager who will be responsible for our Laboratory Diagnostics (LD) and Point of Care (PoC) Customer Service Business (CS) in the Central Eastern Europe and Turkey (we call it the CEET zone – see list of abbreviations at the end).The location can be in any countries within CEET-Zone. Your tasks and responsibilities: You will be responsible for ensuring best in class, customer focused, industry leading and economical DX service within CEET zone and collaborate with the Zone Business Lead and Managers to win and execute new projects. You act as a leader when driving our digitalization business, our CS DX strategy Service 4.0 and when supporting the CS DX country managers within CEET to achieve the financial and operational targets. Furthermore, you are responsible for a successful partnership with our Service Business Partner in related countries. In this role you will have the responsibility to define zone financial and operational targets and to ensure that they are implemented by the CS DX managers in the countries. As the CS DX manager for the zone, you will also interact with our EMEA CS DX management team to report on status, discuss new initiatives and strategies, and deal with escalations to headquarters in USA. A key focus area that you will be responsible for is cost and work optimization, and you will have to find best practices and implement those that apply in CEET. Key responsibilities: Set financial and operational targets for all countries in the CEET zone in alignment with the CS DX Region Head and CS DX country managers Represent CS DX CEET towards CS DX EMEA Management and Headquarter Track progress on targets and report to CEET and EMEA management Align with and coach CS DX country managers in the zone on operational and organizational topics Align with CS country and CS zone managers Support the zone business management and participate in the CEET DX management as representative for Customer Service To coordinate and select Headquarter and zone-specific improvement initiatives with necessary input from Zone Management. You are heading short or long term one of the countries as CS DX Country Head depending on your location and size of the related country service organization Key strategic priorities Implement the Service 4.0 initiative, e.g. establish proactive monitoring of our installed systems, evaluate external partner strategies for CS, implement new Project Management tools to drive productivity and hence profitability for DX in the zone In case of performance issues that cause customer dissatisfaction, you will support the country organizations in escalating the issue and ensure that it gets proper attention at headquarter and that a solution is found Monitor customer satisfaction in the countries and work with CS DX country managers to define improvement initiatives where needed Focus on initiatives and changes in the zone countries that improve the Service KPIs Strategic Headcount planning for the zone in alignment with the countries and according to the business needsKey mandate: To hold CS DX country managers accountable with regards to all CS DX defined targets and initiativesYour qualifications and experience: You habe Leadership experience with personnel responsibility Business experience setting financial targets Preferably knowledge about DX, but this is not a requirement Experience from an international organization/matrixed organization would be an advantage, but not a requirement Fluent written and verbal communication skills in English is a must Ability to work independently as well as being a strong team-player in highly diverse teams Ability to make decisions and implement necessary action plans Communication and negotiation skillsOur global team: Siemens HealthinZraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success. Check our Careers Site at https://www.siemens-healthineers.com/at/careers As an equal opportunity employer, we welcome applications from individuals with disabilities. Wish to find out more before applying? Contact us: hr.at@siemens-healthineers.com if you wish to discuss any initial questions with our recruitment team. The contact person handling this job ad is Ismete Rizvani, MA We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Click here to get started. Organization: Siemens Healthineers Company: Siemens Healthcare Diagnostics GmbH Experience Level: Experienced Professional Job Type: Full-time