Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team. Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and professionally. Sound interesting? Then come and join our global team as a Zone Service Vice President (ZVP)- Medical Imaging · Service Area – Southeast Zone, covering the states of MD, DE, VA, Washington D.C., NC, SC, AL, TN, GA & FL This is a role well suited to an ambitious professional, looking for the next step in their career. As a Zone Service Vice President (ZVP)- Medical Imaging, you will be responsible for the following: ZVP-Medical Imaging Role Overview: You are responsible for maintaining and managing the professional service operations to meet customer requests in accordance with contractual obligations and customer satisfaction. The ZVP provides support, guidance, leadership, and direction to Regional Service Managers (RSMs). You are responsible for managing and growing the revenue and margins in each of the Medical Imaging modalities. You support and promote The Principles of Healthineers(TM) - what they are and how they support our Healthineers strategy and the Customer Service strategy of taking care of our people, customers, and shareholders. You manage the healthcare Field Service business by directing, coordinating, and leading the organization and its activities to meet/exceed customer service expectations and financial metrics. The ZVP Medical Imaging reports to the Head of Customer Service and must be located within the zone to which they are assigned. People Responsibilities: Inspire, motivate, and develop team providing appropriate direction, support, and involvement. Develop a high-performance culture that demonstrates teamwork and success. Promote and display leadership skills that promote a culture of engagement throughout the team. Champion change and support the implementation of change management initiatives. Actively collaborate with other functions across the globe and build partnerships within Sales, Services and Modality leaders. Direct the most complex conflict resolution for internal and external conflicts. Continually inform staff about the economic development of the business and customer feedback. Identify strategies to improve employee engagement and safety. Customer Responsibilities: Ensure high quality customer service, contract obligations are met, internal requirements are met (information tracking, reporting) and financial targets achieved. Execute initiatives to ensure appropriate communication with customers. Interface across the Healthineers organization to prevent customer issues and address customer concerns. Support addressing customer expectations, drive team to reduce resolution time (Wall Clock Time). Own the customer experience by supporting team to enhance service delivery. Develop strategies to improve customer service. Shareholder Responsibilities: Manage P&L for assigned zone, focusing on cost per system in order to meet business goals and identify areas of concern that effect Revenue and Gross Margin (total and by modality), COGS (labor and material), Gross Profit, and Operational Expenses. Collaborate with the Sales organization, ensuring that a sales strategy is developed for their zone driving growth of the service business in new, renewal and recapture business. Ensure Operations are able to meet quality certification standards, manage the installed base, and manage customer expectations, through routine works and escalations; direct the preparation and maintenance of quality and safety certifications. Ensure the highest technical, operational, and financial performance of your zone’s installation projects, equipment services and maintenance, and upgrades/updates of medical equipment, while following technical specification and requirements. Assess resource development and training needs. Execute required manpower planning and calculation related to installed base development and budget frames in coordination with respective Regional Service Managers (RSMs). This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers: You have professional experience in a service business in a relevant industry. You have past experience or foundation in the Medical Imaging business required. You have proven experience in managing, leading and motivating managers, teams, and individuals. You are sensitive towards and experience with multinational companies, clients, and people. You have proven ability in positive, successful collaboration with Senior Executives and C-Suite customers. You have the ability to prioritize work, taking into account a complex matrix of input. Required skills to have for the success of this role · BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience; Certification may be required in some areas. · You have a minimum of 10 years of successful leadership experience in a directly related field. · You have the ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents. · You think strategically to address internal and external problems. · You effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives. · You have superior communication skills and ability to effectively communicate with stakeholders at many levels within the organization and customers. · You have excellent organizational skills and exceptional customer focus. · You have experience in developing and driving positive employee relations. Experience working in a unionized environment is preferred for positions located in the Northeast and West. · You demonstrate and apply advanced knowledge of concepts, practices, and procedures for areas managed and expert knowledge of other areas in the company and how they interact. · You demonstrate advanced understanding and application of management approaches for work direction, motivation, and performance management. · Experience with SAP, analytics, and automation tools is a plus. At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. Beware of Job Scams Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site. If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers. If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about. As an equal-opportunity employer we are happy to consider applications from individuals with disabilities. Organization: Siemens Healthineers Company: Siemens Medical Solutions USA, Inc. Experience Level: Experienced Professional Full / Part time: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. 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