Summary of role:

Interface between plant and sales office (Local Business Partner) for Tier1 KOB3 orders

Proactively manage KOB3 goods backlog

Provide updates and status reports to sales office or customer as required

Work with plant team to get order status and support prioritization

Support resolution of customer inquiries and adherence to customer request date

Manage customer change orders appropriately

Accountable for:

Timely and comprehensive updates to customer or sales office (Local Business Partner)

Communication of customer requirements to the plant

Primary Responsibilities:

Customer and Sales Office Communication:

Work with subject matter expert to respond to customer inquires within 24 hours.

Managing Orders:

Proactively manage KOB3 backlog

Ensure all orders are managed and have been entered correctly to ensure correct product specification, agreed delivery, certification, and documentation requirements.

Communication of shipping, resolve invoicing issues

Coordinate inspection if required

Status Updates:

Assist in sales shipment forecasting

Provide reporting on order status

Follow up on commitments and delivery milestones with the plant

Change Order Management:

Provide technical and application support for customer inquiries.

Manage change order process

Competencies:

Interpersonal Saavy

Communicates Effectively

Ensures Accountability (Managing & Measuring work)

Action Oriented

Resourcefulness (organizing)

Customer Focus

上班地址：双流区

我们拥有专业的招聘顾问和专员，具有有多年的猎头从业经验，丰富的经历和广泛的当地人脉，借助