digital advertising consulting
埃森哲有限公司BeijingUpdate time: July 15,2019
Job Description
Basic Qualifications
Minimum of 5 years of experience in the following:
- Conducting analysis of current-state Sales and Service business operations to identify customer and employee pain points across touchpoints (traditional and digital)
- Developing a point of view on process and organizational changes required to improve customer and employee experience across touchpoints
- Assessing technology gaps and making recommendations for technology solutions to improve and connect Sales and Service experiences for customers and employees
- Implementing process, organizational and technology changes with cross-functional stakeholders including business leaders, technology leaders and frontline employees
- Building business cases and calculating ROI on customer strategy initiatives
- Experience with cloud technology platforms including Salesforce.com and any other relevant ticketing / tagging softwares
- Experience working in agile delivery methodologies
- Deep industry experience in Social Media, Internet, and Platform companies specifically around digital advertisement
- Experience working with multi-disciplinary teams to implement process, organizational and technology changes with cross-functional stakeholders including business leaders, technology leaders and frontline employees
- Minimum of 5 years of experience in a consulting environment.
- Minimum of 4 years of previous strategic program experience inclusive of team leadership and project leadership
Bachelor’s Degree Required
Preferred Skills:
- Experience with customer experience design across digital and traditional channels
- Experience leading design-thinking workshops with customers and functional stakeholders
- Media Industry customer experience design
- Ability to monetize customer experience improvement via revenue uplift and cost reduction value levers
- Exceptionally strong verbal and written communication skills
职能类别: 专业顾问 市场/营销/拓展专员
关键字: digital advertising experience 数字广告
微信分享
联系方式
上班地址:朝阳区东三环中路环球金融中心西座
部门信息
所属部门:Shanghai Consulting
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