Job Title: eLearning Project Manager with localization experience

Location: United States – Remote

Remote candidates residing and working in the following states will be considered for this position:

Arkansas, Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, Texas, Utah, Virginia, Washington, Wisconsin

 

About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise, and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: www.rws.com

 

RWS Division:

Our Global eLearning Practice helps training teams in global companies who want to ensure successful training outcomes amongst their workforce and customers by avoiding the disadvantages of the traditional “eLearning and localization as separate activities” approach, and by simplifying the vendor ecosystem through a single, expert solution provider with a comprehensive integrated solution.

 

About The Role:

Manages a variety of types of projects/accounts to implement L&D solutions to clients that result in excellent customer satisfaction, retention, and revenue growth. Applies deep project management and customer relationship skills, and product/solution experience to manage projects and generate revenue opportunities efficiently and effectively.

 

Responsibilities:

• Operational Excellence – Delivers a variety of projects, often of medium to high complexity, on-time, within budget and of high quality. Manages all facets of the project and account management with little to no instruction/supervision (e.g., proposals, estimates/scoping, project methodology, planning, resourcing, and scheduling, technology, financials, monitoring and controls, additional revenue opportunities and communications.) Monitors progress and achievement against established KPIs. Takes corrective actions to resolve issues and keep project on track. Develops and implements plans and proposals to upsell, cross-sell, and generate repeat business.
• Delivers Quality, Value, Results – Uses a variety of project management methodologies, tools, and problem-solving techniques to optimize project quality and profitability. Contributes to continuous improvement, particularly in the area of root cause analysis and taking corrective action. Helps to build customer loyalty by being proactive with the customer, for example, in handling problems before they escalate, identifying opportunities for improvement, and identifying additional products and services that can help solve business issues.
• Functional Excellence – Applies deep project/account management expertise to identify areas for improvement (e.g., methods, processes, sales approach) that will increase customer satisfaction and revenue potential. Works with management to implement improvements. Actively looks for ways to grow accounts and raises ideas to management.
• Relationship Building – Builds strong working relationships internally to enable project team to work collaboratively and effectively. Cultivates long-term customer relationships and creates customer confidence by maintaining regular contact, assessing satisfaction, and uncovering concerns and business needs.
• Tracking and successful execution of Key Strategic Objectives and Programs
• Tracks execution and performance against KPIs, service level agreements, and adherence to policies
• Creates/ensures detailed project, implementation, and/or action plans area created for each project
• Monitors/addresses/escalates risks, issues, and dependencies
• Manages/participates in project reviews, approvals, and gating processes
• Facilitates sharing of best practices through cross-functional collaboration, formal/informal learning
• Facilitates knowledge sharing
• Tracks and monitors benefits realization against planned targets
• Regularly interacts with top management levels and executive C-suite
• Manages and sustains change at individual, initiative, and organizational levels
• Facilitates cross-functional collaboration to achieve business goals
• Works on complex and confidential issues where analysis of situations or data requires an in-depth knowledge of the company and a high degree of discretion

Requirements:

• At least 2 years’ experience as eLearning Project Manager 
• Previous experience in localization and language services industry
• Excellent English written and verbal communication skills, knowledge of additional languages is a plus
• Ability and confidence to communicate with clients and present to groups

 

Benefits:

• Amazing benefits! (Seriously!)
• Strong medical, dental, and vision coverages, with generous employer contribution to healthcare spending accounts, and access to FSA, HSA, and Dependent Care accounts.
• Generous paid time off package, starting at 25 days per year, plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave.
• 401(k) Retirement plan with company match.
• Company-wide agile work policy with flexible work arrangements.
• Opportunities for training, professional development, and personal growth.
• Smart, engaged co-workers and a global culture of diversity, innovation, and opportunity.
• The rare opportunity to impact how organizations communicate globally. There’s a reason we work with 90 of the top 100 brands.

 

Base Pay:

$60,000 - $100,000 / year

FLSA Status: Exempt

 

Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made.

 

 

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

 

In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. 

 

 

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

 

Covid Vaccination:

All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws with regard to accommodations related to this policy.

 

RWS is an Affirmative Action Employer.

For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

 

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

 

RWS Values 

 

 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.