Position Description:
Do you feel ready for your first step towards customer service and
communication role? Become Customer Experience Analyst in our Global eCommerce
Team!

As eCommerce Customer Experience Analyst You will:

\- Assist in resolving day to day customer satisfaction cases with the
external vendor managed customer service team.
\- Manage and resolve escalated situations quickly.
\- Report on weekly/monthly customer satisfaction feedback trends.
\- Analyse customer satisfaction feedback to identify and prioritize customer
pain points and develop plans to address root cause issues.
\- Support decision making through informed conclusions based on data
analysis.
\- Work with extended and vendor teams to implement short, medium, and long
term customer experience improvements
\- Contribute to continuous process review and improvement to ensure continued
efficiencies.
\- Assist in driving operational efficiency with improved processes for the
business.

Position Requirements:
\- Outstanding communication skills - written and oral; ability to analyze
data problems through multiple systems
\- Experience in customer experience / customer satisfaction required
\- A good understanding of web systems is advantageous.
\- Previous experience with extended EMEA teams and vendor teams
\- Ability to inform and influence groups.
\- Ability to meet and exceed quarterly and annual metrics & targets.

Base gross monthly salary from 1100 EUR, depending on experience + variable
part

Don’t miss this fantastic opportunity and apply today!