A mutually rewarding experience.

Work. Realize your ambitions. And realize there’s more to being in business than just making a profit. That’s the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet.  What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it’s never just about a single person, a single project or a single brand. It’s about how you can grab everything that’s within your reach here and use it to pursue mutual, long-term gain. It’s about having ideas. And ideals. Being prepared to risk failure because the promise of success means we’ll all be a little better off. It’s that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

About Mars, Incorporated 

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN’S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.

 

Purpose of Role:

M&M’s Retail is undertaking a transformation across our businesses to continually develop best-in-class products & experiences and bring the best of M&M’s brand to our customers and consumers. As part of this transformation, new technology and new ways of operating play a crucial role to unlocking value.

This role will be a part of the M&M’S Retail Experience team with a special focus on eCommerce. This role will be in charge of leading the existing eCommerce solutions support and operation as well as building the longer term solutions and platform capability while ensuring suitable, cost efficient operation model that exceeds our consumer expectations.

 

Key Responsibilities:

• Own and lead the strategy and operations for all online properties globally of M&M’S Retail (e.g. platforms, websites, third-party integrations, mobile apps, etc.).
• Leads technical product strategy with data-driven recommendations and outcomes to cross-functional teams and Senior Stakeholders.
• Responsible for on-going performance metrics for eCommerce.
• Build, manage and deploy the ongoing service model for the existing eCommerce solutions across all regions and lead business strategy clarity, solution architecture and application for existing capabilities.
• Blends strong business acumen, technical problem solving and agile execution in eCommerce environment
• Define the user journey through story mapping and develop business requirements through user stories and acceptance criteria
• Developing a plan of continuous improvement for our digital properties to drive site performance and deliver conversion rate optimization while maintaining brand integrity per the M&M’S Retail brand guidelines.
• Ensure Mars Digital Technologies quality standards are applied to all deliverables.
• Ensure regular contact, at a global level, with a wide range of business stakeholders in the marketing, merchandising and eCommerce areas, business unit managers, external agencies and suppliers during the different projects and the continuous improvements phases.
• Operate as a functional expert and with 2-3 direct reports who will design and implement the IT support model and maintain systems support and opperations of e-commerce platform in NA and EU.
• Involved in business process definition in an evolving and pioneering business environment, acting as a major change enabler and digital glue between the M&M’S Retail and the larger Mars Digital Technologies eCommerce strategy.
• Research and identify new opportunities to innovate in eCommerce. Looks outward to research, market, competitors, and vendors to identify new opportunities with business cases to present to stakeholders.
• Works in collaboration with third party providers to manage the relationship and bring improvements.
• Dealing with a broad range of Mars DT functional and technical teams across all divisions, business and channel leaders and members of the M&M’S Retail Experience Team
• Evangelizes eCommerce, technology, and innovation across the organization.
• Great Line Manage expectations: Recruit, onboard, develop and engage Associates to maximize performance the Mars Way.

Minimum Qualifications:

•            Bachelor’s Degree in Engineering or Business Management or equivalent + relevant experience

•            Strong Business Acumen and awareness of new technologies

•            5+ Years experience in multi-national eCommerce product management

•            Experience with Google Analytics, Adobe Analytics or similar product

•            Strong communication, teamwork, and cross-functional skills

Preferred Qualifications:

•            Experience in IT business applications development is preferred, although applicants with a relevant business background who are keen to move into IT would also be considered

 

 

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.