eLearning Project Manager

Location: Barcelona - Remote

About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: www.rws.com

RWS Division:

Our Global eLearning Practice helps training teams in global companies who want to ensure successful training outcomes amongst their workforce and customers by avoiding the disadvantages of the traditional “eLearning and localization as separate activities” approach, and by simplifying the vendor ecosystem through a single, expert solution provider with a comprehensive integrated solution.

About The Role:

Manages a variety of types of projects/accounts to implement L&D solutions to clients that result in excellent customer satisfaction, retention and revenue growth. Applies deep project management, customer relationship skills, product/solution experience to efficiently and effectively implement projects and generate revenue opportunities.

Responsibilities:

· Operational Excellence – Delivers a variety of projects, often of medium to high complexity, on-time, within budget and with high quality. Manages all facets of the project and account management with little to no instruction/supervision (e.g., proposals, estimates/scoping, project methodology, planning, resourcing and scheduling, technology, financials, monitoring and controls, additional revenue opportunities and communications.) Monitors progress and achievement against established KPIs. Takes corrective actions to resolve issues and keep project on track. Develops and implements plans and proposals to upsell, cross-sell and generate repeat business.

· Delivers Quality, Value, Results – Uses a variety of project management methodologies, tools, and problem-solving techniques to optimize project quality and profitability. Contributes to continuous improvement, particularly in the area of root cause analysis and taking corrective action. Helps to build customer loyalty by being proactive with the customer, for example, in handling problems before they escalate, identifying opportunities for improvement, identifying additional products and services that can help solve business issues.

· Functional Excellence – Applies deep project/account management expertise to identify areas for improvement (e.g., methods, processes, sales approach) that will increase customer satisfaction and revenue potential. Works with management to implement improvements. Actively looks for ways to grow accounts and raises ideas to management.

· Relationship Building – Builds strong working relationships internally to enable project team to work collaboratively and effectively. Cultivates long term customer relationships and creates customer confidence by maintaining regular contact, assessing satisfaction, and uncovering concerns and business needs

· Tracking and successful execution of Key Strategic Objectives and Programs

· Tracks execution and performance against KPIs, service level agreements and adherence to policies

· Creates/ensures detailed project, implementation, and/or action plans area created for each project

· Monitors/addresses/escalates risks, issues and dependencies

· Manages/participates in project reviews, approvals, and gating processes

· Standardizes relevant document templates

· Facilitates sharing of best practices through cross functional collaboration, formal/informal learning

· Facilitates knowledge sharing

· Tracks and monitors benefits realization against planned targets

· Regularly interacts with top management levels and executive C-suite

· Manages and sustains change at individual, initiative and organizational levels

· Facilitates cross-functional collaboration to achieve business goals

· Works on complex and confidential issues where analysis of situations or data requires an in-depth knowledge of the company and a high degree of discretion

Requirements:

· At least 2 years’ experience in relevant eLearning Project Management role

· Excellent English written and verbal communication skills, knowledge of additional languages is a plus

· Ability and confidence to communicate with clients and present to groups

· Experience in localization and language services industry is a plus

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch

As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration.

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.

Recruitment Agencies: RWS Group PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.