eLearning Solutions Consultant

Location: USA Remote

About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L). For further information, please visit: www.rws.com

 

RWS Division:

Our Global eLearning Practice helps training teams in global companies who want to ensure successful training outcomes amongst their workforce and customers by avoiding the disadvantages of the traditional “eLearning and localization as separate activities” approach, and by simplifying the vendor ecosystem through a single, expert solution provider with a comprehensive integrated solution.

About The Role:

Provides the full range of strategy and business consulting services to clients that result in excellent customer satisfaction, retention and ultimately repeat revenue growth. Applies deep strategy, business and consulting expertise to solving complex and/or critical customer issues.

Requirements:

• At least 5 years’ experience in relevant eLearning development roles and positions
• Excellent English written and verbal communication skills, knowledge of additional languages is a plus
• Ability and confidence to communicate with clients and present to groups
• Experience in localization and language services industry is a plus

Responsibilities:

• Operational Excellence – Provides the full range of strategy and business consulting solutions and services to client engagements, often for complex projects, new accounts and/or new business. Typically leads a work stream to deliver multiple solutions and/or services. May also lead a large, standalone strategy and business consulting engagement. Leads a work stream in delivering the full cycle of activities from problem identification to solution proposal to implementation and close.
   
• Delivers Quality, Value, Results – Applies deep expertise in strategy and business to solving complex and/or critical customer issues or environments. May focus on more strategic issues vs. operational issues that will have a significant input on customer success. Is a key contributor to the overall project team, providing guidance on structuring the project and ensuring integration.
   
• Functional Excellence – Contributes to the overall strategy of the Strategy & Business Consulting function based on experience and feedback from the customer as well as domain expertise. Helps to develop expertise within the Strategy & Business function by coaching and mentoring others and providing performance feedback.
   
• Relationship Building – Develops positive customer relationships by demonstrating how consulting services add value to the client’s business. Helps to cultivate future business opportunities by understanding the client’s evolving business needs. Partners and collaborate with internal organizations to ensure integration and alignment of consulting services with other services.

• Learning Experience & Design – Design, plan, and assist in implementing content development eLearning solutions for RWS clients. Consult clients’ training leaders on innovations in their eLearning and training road map and suggest best practices for continuous growth and improvement as well as successful localization of their training materials. Investigate and maintain up to date with industry trends such as micro-learning, mobile-learning, gamification and their potential application to RWS client requirements and learning objectives.

• Business & Account Development – Participate and lead new business development conversations, meetings and RFPs acting as subject matter expert and sales support for the business development team. Assist in pre-sales meetings, calls, workshops, and client events. Work with Instructional Designers, Graphic Designers, Developers, Testers and Project Managers to build project plans, budgets and oversee adherence to these. Assist and support and present in industry specific workshops and events.

• Department Development – Assists in design, development and growth of eLearning Solutions practice at RWS. Design and define workplaces, processes, and best practices within the team. Support with documentation and training initiatives. Collaborate and support in key department decisions such as selection of eLearning specific technology and applications best suited for RWS eLearning Practice and their application and use. Work well as part of a team and be self-motivated, lead and act as mentor to other team members and new hires.

 

Benefits:

• Amazing benefits. (Seriously!)
• Infinite training, professional development and personal growth opportunities.
• The rare opportunity to impact how organizations communicate globally. There’s a reason we work with 90 of the top 100 brands.
• Smart, engaged co-workers, a culture of diversity, innovation and opportunity.
• Great work life balance!

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch.

RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS is an Affirmative Action Employer. For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

RWS Employees hired for positions that require work on site at RWS offices, customer offices, and travel on behalf of RWS and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws with regard to accommodations related to this policy.

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

                 

Exempt role