Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for the workplace, healthcare providers, and individuals.

The position of eMRO Resource Representative serves our Toxicology business unit principally located in our Kansas City, MO.  eMRO Resource Reps are responsible for calling, faxing and emailing our clinic partners to obtain required documentation to support prompt turnaround time of results to our clients.

This job description will be reviewed periodically and is subject to change by management.

WHAT YOU’LL DO

• Make outbound phone calls to clinics to obtain required paperwork for drug and alcohol testing.
• Update Excel spreadsheets daily to track progress and performance.
• Receive emails with sensitive data requiring it to be printed and faxed to an incoming server.
• Operate listed office machines as required.
• Communicate with internal resources to ensure daily production requirements are met.
• Track incoming faxes to ensure receipt of data into system.
• Compose and send professional emails as needed to internal and external contacts.
• Observe legal and ethical guidelines for safeguarding patient and company confidentiality (HIPAA).
• Other duties as assigned.

EDUCATION AND EXPERIENCE YOU’LL BRING

Required

• High school diploma or general education degree (GED)
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Strong communication skills

Preferred

• 2-3 years of related experience.
• Prior drug testing knowledge
• Ability to understand and explain general collection, laboratory and medical review procedures

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:

• Training and career development, with onboarding programs for new employees and tuition assistance
• Financial security through competitive compensation, incentives and retirement plans
• Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
• Paid time off
• 401(k) retirement savings with a generous company match
• The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully:  http://www.abbottbenefits.com/pages/candidate.aspx

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.