eLearning Localisation Project Manager

*** 12 month FTC Initially ***

Job Description
Main Purpose of Job
To manage all assigned projects in the most efficient manner possible in order to ensure client retention, satisfaction and ultimately repeat revenue growth. Through effective written and verbal communication ensure that project teams are clear to the scope, complexity and expectations of clients for all projects and that the clients are kept fully informed as to the progress, position and financial status of their projects. To manage and motivate the extended project team ensuring actions are clearly delegated and that resource/quality issues are escalated in a timely fashion to the departmental managers and Program Manager.
Experience of managing complex eLearning projects is essential.
 
Main Duties
 
19. Delivery of projects to client’s expectations achieving targeted levels of profitability
20. Compilation of estimates and proposals for approval, including notes section
21. Adhering to the LQI sales process
22. Production of project schedules using Microsoft Project and updating and maintenance where required.
23. Close financial monitoring and control of projects through budgets, invoicing and change orders
24. Project planning and implementing best methodology and process.
25. Effective verbal/written communications with clients, Network Offices and internal team members
26. Adhering to SDL project process including the use of Empower, Handover forms, Status reports and MDS forms
27. Hosting and leading conference calls with clients and team members
28. Risk assessment and strategic planning of activities to minimise potential issues
29. Accurate filing and archiving of all project related materials
30. Monitoring and mentoring of any assigned Project Co-ordinators/Associates
31. Analysis of files using translation memory tools
32. Identification of project/process improvement opportunities and escalating to Program Manager
33. Holding regular project meetings, documenting these and distributing minutes/actions to the team.
34. Maintenance and updating of invoicing tables and ensuring timely and final invoicing
35. Development and preparation of process documents where required
36. Completion of appraisals for junior reports and objective setting and monitoring.
 
Performance Criteria
 
7. Account growth
8. Profitability of projects as identified by budgets
9. Client satisfaction levels assessed by feedback
10. Numbers and levels of quality issues
11. Effectiveness in advancing technology solutions.
12. Development of direct reports