Application Support Specialist – Junior  

What you would do:

• Provide knowledge/technical support for vendors’ request tickets
• Solve the issues and questions directly with a user (internal, external suppliers and customers) as the single point of contact
• Investigate problems to determine a root cause
• Testing new implemented feature requests
• Communicate with team, product owners, external partners/suppliers, customers via all communication channels (email, phone, messaging)
• Maintain solution database (knowledge base) for all specialists in Confluence

What you should have and know:

• At least 1-year experience in a technical support role or similar
• Ability to grasp new software quickly
• Excellent communication skills in both Czech and English 
• Advanced user skills in MS Office (Outlook, Excel, Word), basics of SQL are welcome
• Strong organizational, communication and problem-solving skills
• Prior support experience in a service delivery environment is a plus

What we have for you:

• A great team of people who are fair, open-minded, and friendly—and always ready to support you as much as possible – including your future manager
• Flexibility - home office, remote work possible
• International, English-speaking environment and pleasant offices in the center of Brno
• Interesting challenges, training, and other internal opportunities to support your growth
• Fair compensation, bonuses, and a comprehensive benefits package (flexible working hours, 5 weeks of vacation, 2 sick days, birthday leave, Employee Assistance Program, work from home, meal vouchers, cafeteria plan)

RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements, and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.