Job Responsibilities:
? Provide technical end-user support via telephone, email, or webchat
? Provide restorative or maintenance actions to resolve end-user problems
? Respond to end-user problems based on standard procedures
? Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.

Job Requirements:
? Bachelor’s degree/Vocational in IT-related courses is a plus
? Good in oral and written Cantonese communication
? Proficiency in written English communication is also required
? Must display good customer service and problem solving skills
? Must consistently meet or exceed required performance criteria
? Able and willing to take several calls a day when necessary
? Familiarity/good working knowledge in PC Hardware / Software Troubleshooting
? Prior Software Application support (e.g. Outlook, etc.) experience is a plus
? Prior BPO experience in Technical Support is a plus
? Familiarity with ticketing system is a plus

please send your resume to xue.cheng@stefanini.com

上班地址：高新区腾飞软件园一期

Stefanini is a global IT service provider, listed as one of the top 100 outsourcing companies in the world by IAOP. Stefanini has over 24000 employees in 40 countries across Latin America, North America, Europe, Africa, and Asia. Stefanini provides onshore and nearshore IT consulting, systems integration and Outsourcing to Fortune 500 enterprises as well as large and medium sized companies across the world. These clients include businesses in pharmaceutical, telecommunications, construction, oil and gas, logistics, consumer goods, manufacturing, travel, transportation, automotive, power/utilities, financial, technology and other industries.

Know more at： www.stefanini.com

Stefanini （斯帝芬尼）是一家专业致力于IT服务外包的跨国公司，在全球40个国家，75个城市，拥有24000多名员工，业务范围跨越拉丁美洲，北美洲，欧洲，非洲和亚洲国家，是全球服务外包100强企业。Stefanini (斯帝芬尼)公司全球总部位于巴西圣保罗，北美及亚太区总部位于美国底特律，欧洲/中东/非洲总部位于比利时布鲁塞尔。公司成立于1987年，Stefanini （斯帝芬尼） 为世界500强企业及世界各地的大中型企业提供在岸、近岸和离岸IT支持与咨询，系统集成及外包等服务。其客户包括制药，电信，建筑，石油和天然气，物流，消费品，制造业，旅游，交通，汽车，电力/公用事业，金融，科技等各行业的企业。
详细信息请参考公司网站：www.stefanini.com

吉林地址：吉林市丰满区深圳路86号国家吉林创业园E座4楼
大连地址：大连市高新园区腾飞一期二楼