Job description

? 3+ years of desktop support experience in an enterprise environment.
? Fluent English language skill
? A strong dedication to quality customer service, and a working knowledge of service delivery procedures
? Ability to facilitate and support multiple tasks and real time support issues
? Strong verbal and written interpersonal and communications skills. Superior telephone etiquette and the ability to deal effectively with customers, peers, and management
? Excellent follow through and attention to detail
? Strong problem-solving skills and decision-making ability
? In depth knowledge of Microsoft desktop operating systems (particularly Windows 10)
? In depth knowledge of Microsoft Office products (Office 2016); Internet and E-Mail
? In depth knowledge of enterprise laptop and desktop hardware.
? Working knowledge of Microsoft Enterprise collaboration and management tools e.g. SharePoint, Lync, Active Directory
? General knowledge of business telephone system functionalities

3年以上现场支持经历，流利口语，面试需要英文pretty important

上班地址：北京市朝阳区东三环