Description:


Collection Management
Calling late delinquent customers (including retail, CV & Fleet customers), ensuring the record and filing is align with guideline. Undrestanding customers intention and payment ability , anayzing the risk lever and collection probability for every single case, and taking different collection activities.
Outsourced cases handling
Work with and managing external agent on outsourced cases, study agent report, and provide proper collection suggestion.
Agent Management
Obtain single case report and monthly case report from agent. Monitor and feedback on agents’ work quality, Collection expense reconciliation.
Contract restructure
Analyze customers’ risk lever, provide contract restructure proposal to financial distress customers.
System Operation-Update
System Operation-Update customer information. Change customer DD accounts as required. Allocate payment paid by EFT. Work with Operation team for daily DD collection.
Documentation and filing
Be responsible for documentation and filing all materials for outsourced cases and other documents related to collection.
Other
Conduct other tasks as required by your supervisor to support achievement of the company’s business objectives.