上海市 Basic Function and Scope of the Position: Install and support network communication, storage and Linux compute solutions at customer location. Propose and implement system enhancements (software and hardware updates) that will improve the performance and reliability of the system. Coaching of other network administrators is an important part of the Sr. network administrator’s job and developing and conducting training for the team is also an important part of the job. Tasks and Responsibilit...

All About You Are you highly technical, adaptable with excellent social and political acumen? Do you have the initiative to drive solutions through to conclusion whilst thinking quickly and acting fast? Illumina is currently hiring for a highly capable hands-on technical manager to lead our IT team for the Greater China region in the Shanghai office. In this role, you will primarily be responsible to provide IT infrastructure support and act as a business liaison between IT and Greater China Com...

广州市 The Sr. Key Account Manager's role is to ensure achievement of territory sales objectives in line with the Company's mission, to control, organize and direct sales activities through both strategic and tactical activities, and to provide regular reports on status of specific sales, the market and competitor activities. We are seeking an experienced candidate who is familiar with driving sales in the East-north China market, and will be responsible for HeiLongJiang, JiLin and Liaoning...

上海市 Position Summary: Serve as a primary technical field contact for Illumina customers, responsible for all new installations, customer trainings, and providing data analysis, logistical, and troubleshooting support in their territory with the primary goals are to ensure maximum utilization of Illumina systems to drive revenues and sustain customer retention. All About You Responsibilities: Coordinating new installations, including facility inspections, instrument validation, and customer train...

上海市 The Bioinformatics Specialist will use the technical knowledge and expertize to provide pre-sales support to prospective customers and the sales organization on Illumina's Next Generation Sequencing data analysis pipelines and analysis applications. Tasks and Responsibilities: Manage the Pre-sales support of Illumina products and customer bioinformatics needs through: Providing technical solution and subject matter expertise during the sales cycle Consult with customers on informatics re...

Responsibilities: Core Functions: Validate technical aspects of orders to ensure order accuracy, completeness and technical feasibility along with company requirements for shipping and revenue recognition. Provide customers with order verification, updates on delivery dates, product availability and pricing. Identify and pass sales leads to sales team as appropriate. Work closely with Technical Support, Manufacturing, Finance, Sales and Marketing to ensure that Illumina provides a positive and c...

Sr. Manager/Associate Director External Communications – China (Shanghai) Basic Function and Scope of Position Reporting to the Senior Director of External Communications (San Diego, Ca), within Illumina’s Corporate Communications function and a dotted line to the Associate Marketing Director for China, this role will be responsible for developing, driving and executing external communications strategy and projects for Illumina China. This individual will ensure global alignment and consistency ...

上海市 Basic Function and Scope of the Position: Install and support network communication, storage and Windows &Linux compute solutions at customer location. Implement system enhancements (software and hardware updates) that will improve the performance and reliability of the system. Tasks and Responsibilities: Implement and support Illumina Compute IT infrastructure and applications. Provide day-to-day technical support to customers, remote and on-site. Troubleshoot and resolve hardware and a...

上海市 Job Description: Serves as the 1st Line Call Handler by providing telephone and email support to a wide-ranging customer base. Triage for customer enquiries, answers customer calls, emails and cases, dispatches to the relevant technical support and field Support team. You will also liaise with customers to keep them well informed on the progress of support and installation cases. Key Responsibilities: Provide blended call handling and email response service, including enquiries taking and cu...

Responsibilities: Prepare for technical training courses by acquiring necessary supplies, setting-up instruments and support equipment, and coordinating prerequisite tasks with prospective participants. Maintain training and certification records Maintain training labs, instruments and related equipment. Prepare training plans for new product implementation projects Design and develop training materials to deliver an excellent experience to field team. Facilitate instructor-led training courses ...

上海市 The Sr. Master Data Specialist will be tasked with managing data attributes in order to improve data reusability, accessibility and quality through the use of Illumina’s Master Data Governance (MDG) SAP tool. The Sr. Data Steward will monitor and maintain data quality and will take corrective actions when necessary to ensure accuracy and completeness of the customer records. In addition, the Sr. Data Steward will also lead regional project to enhance customer data quality as well as particip...

上海市 Position Summary: Serve as a primary technical field contact for Illumina customers, responsible for all new installations, customer trainings, and providing data analysis, logistical, and troubleshooting support in their territory with the primary goals are to ensure maximum utilization of Illumina systems to drive revenues and sustain customer retention. All About You Responsibilities: Coordinating new installations, including facility inspections, instrument validation, and customer train...

Tasks and Responsibilities: Translate strategic and tactical marketing plans into successful marketing programs to create awareness, generate leads, accelerate sales opportunities and ultimately drive revenue Work collaboratively with core segment marketing, to identify opportunities and devise programs to increase revenue through new customer acquisition, penetration and retention Manage the implementation, tracking and reporting of marketing activities, adjusting course as needed to maximize e...

上海市 Responsibilities: Act as an essential interface between the field organization and internal support structure by providing timely onsite technical assistance to customers, Field Applications specialists, and field salespeople. Serve as a focal point for problem resolution assistance to subsidiary or distributor support. Responsible for editing, writing and modifying Service and Training manuals, Field Service Bulletins, and SOPs. Install, upgrade, repair, and maintain instrument systems in d...

The Sr. Territory Account Manager's role is to ensure achievement of territory sales objectives in line with the Company's mission, to control, organize and direct sales activities through both strategic and tactical activities, and to provide regular reports on status of specific sales, the market and competitor activities. We are seeking an experienced candidate who is familiar with driving sales in the East-north China market, and will be responsible for HeiLongJiang, JiLin and Liaoni...

上海市 Position Summary: The Assoc IT Engineer, APAC will be a member of the Global Information Services (GIS) End User Services (EUS) group based in China-Shanghai. Illumina's growth requires us to add resources to the team to assist with demands of the end users utilize on a daily basis. Tasks and Responsibilities: Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment. Effect...

上海市 Position Summary: As a Bioinformatics Field Support Scientist you will provide both pre-sales support to prospective customers and the sales organization (approx. 35% time allocation) and post-sales support and training to customers, in-house support scientists and Field Applications Scientists (approx. 65% time allocation) on Illumina's Next Generation Sequencing data analysis pipelines and analysis applications as well as microarray data analysis. All About You Responsibilities: Work c...

上海市 At Illumina, our goal is to apply innovative technologies to the analysis of genetic variation and function, making studies possible that were not even imaginable just a few years ago. It is mission critical for us to deliver innovative, flexible, and scalable solutions to meet the needs of our customers. As a global company, we strive to meet this challenge – we do this through placing high value on collaborative interactions, offering rapid delivery of solutions, and providing the highest ...

Position Summary: Serve as a primary technical field contact for Illumina customers, responsible for all new installations, customer trainings, and providing data analysis, logistical, and troubleshooting support in their territory with the primary goals are to ensure maximum utilization of Illumina systems to drive revenues and sustain customer retention. All About You Responsibilities: Coordinating new installations, including facility inspections, instrument validation, and customer training....

Job Description -Set up and manage the in-house Depot to provide professional service to bench top sequencers.  Run the depot and record all documentations complying with audit standard. -Study specialty technology intensively and improve service capability continuously -Provide technical assistance, consultation and troubleshooting support to frontline team if necessary. -Accurately record work orders in system and document service activities -Ensuring customer satisfaction in a professional m...