MARRIOTT VACATION CLUB ASIA PACIFIC (MVCI)
Where Dreams Come True
We are the world's largest pure-play timeshare company and develop well-known timeshare brands including Marriott Vacation Club, The Ritz-Carlton Destination Club and Grand Residence Club by Marriott. We offer a range of opportunities for talented individuals to encourage our clients to experience the joy of taking holidays the Marriott way!
We invite you to discover the career of a lifetime. We are seeking qualified individuals to join our team at our Singapore Regional Office.
By joining the MVCI big family, an attractive package awaits you:
- Discounted worldwide holiday accommodation
- Multi-cultural work environment;
- Attractive salary and benefits package;
- Firm commitment to the development of careers;
- Supportive, Professional and Fun working environment
JOB SUMMARY
Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott Vacation Club. Recognize opportunities to up-sell the customer and sell enhancements to create a better onsite experience or event. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott Vacation Club property. Determine and give premiums to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly.
JOB SPECIFIC TASKS
Guest Relations
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
- Thank guests with genuine appreciation.
- Address guests' service needs in a professional, positive, and timely manner.
Sales
- Promote awareness of brand image internally and externally.
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
CANDIDATE PROFILE
- Minimum of one (1) yearor more experience in a sales environment, preferably in tele-sales
- Proficiency in English and Mandarin
- Proven verbal and written communication skills.
- Proficiency in the use of computer word processing skills with specific knowledge of Microsoft Excel and Word
- Ability to work under pressure, manage multiple priorities, and be a self-starter.
- Proven ability to work in a team environment and interact with all levels of the organization.
- Excellent organizational and attention to detail skills
- Must be able to handle a flexible work schedule which will include weekends and evenings
- Experience in high volume, fast-paced, results oriented business environments,
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