Requisition ID: 212104
Work Area: Consulting and Professional Services
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Job Overview:

Reporting Services is an organization within SAP Concur that provides data analytics consultation, report-writing services, and training to customers who use SAP Concur hosted software applications such as Travel & Expense and Invoice modules.

 

The Reporting Supervisor will be championing and driving operational excellence with the team to deliver effective & efficient best in class services to customers.

 

Responsibilities as a RS will include, but are not limited to, the following:

• Lead, motivate and manage a team of reporting consultants to deliver reporting services for customers to meet revenue targets, productivity, quality, and customer satisfaction targets
• Build relationship to effectively communicate and work with customers/internal teams/stakeholders.
• Manage reporting consultants’ utilization including capacity planning, project assignments, employee productivity and optimal resource utilization for successful project outcomes.
• Manage customer’s expectations (internal and external) with regards to reporting deliverables, timeframes, etc. by understanding the key business drivers and their prioritization.
• Ensure completion of deliverables, managing schedules, meeting milestones, delivering within budget and committed deadlines by the team.
• In addition to supervising a team of reporting consultants, will also act as a reporting consultant on a reduced number of customers and/or projects.
• May fill the role of a team member in complex situations.
• Create and/or sustain a high performing team by accurately assessing team’s skills and actively coaching employees while maintaining high team morale in an evolving business.
• Employee management activities including hiring, terminations, performance appraisals, on-going coaching, recognition, training, career development, cross-training, salary recommendations
• Demonstrate business acumen in running the business through active use of reporting tools to identify opportunities and mitigate risks to the business.
• Track and publish key metrics related to area of responsibility and provide weekly, monthly and/or ad-hoc reports as needed by management or cross-functional teams.
• Develop, implement and document processes and measures of efficiencies resulting in an efficient, cost effective delivery model and customer satisfaction.
• Foster an environment that embraces both innovation and consistent reproducible success.
• Effectively manage external and internal escalations until closure to ensure high customer satisfaction outcomes.
• Supports senior management with special projects and other assignments as needed.
• Act as a subject matter expert for SAP Concur’s reporting module for expense, invoice and travel modules (as needed).
• Develop and maintain knowledge of SAP Concur’s reporting module knowledge, implementation practices and methodologies.
• Be aware of, and comply with, all corporate policies (e.g. data security, compliance, audit, etc).

 

Qualifications

Education, Experience & Training required:

• Business Admin (BA) / Bachelor of Science (BS) or equivalent experience.
• At least 5+ years’ in consulting or related customer facing role.
• At least 5+ years’ work experience with data reporting and analysis.
• At least 2+ years of people management experience.
• Experience with Business Intelligence solutions.
• Basic knowledge of SAP Concur software product, a plus.
• Intermediate understanding of Microsoft applications including Excel (VBA) and SQL is preferred.
• Ability to work productively in a fast-paced, ever-changing environment
• Ability to pass a background check

 

Job Specific Specialized Knowledge & Skills: (in order of priorities) 

• Exceptional written and verbal communication skills in the following languages:
  • English
  • Chinese (Mandarin)
  • Japanese and/r Korean
• Excellent presentation skills
• Project management skills
• Strong analytical, consulting and troubleshooting skills
• Results, goal, and customer service orientated
• Strong organizational skills and ability to deliver on commitments
• Creative solution development
• Ability to effectively utilize data and system tools.
• Strong computer skills/Microsoft Office knowledge
• Proven ability to engage and interact with internal & external teams to resolve customer issues
• Ability to persuade and influence
• Ability to address and manage through ambiguous situations - assess situations, problem solve and make decisions

 

Working environment (where major activities are carried out):

• Office
• Customer site (if applicable)
• 0-5% expected travel needs (if applicable)

 

Working hours:

• 40+ hours per week
• Flexibility in working hours as needed to meet customer obligations

 

Physical and Cognitive or Mental Requirements:

 

Major job activities – physical requirements:

• Use of computer and keyboard for extended periods of time on most or all workdays
• Use of telephone – throughout the workday as needed to conduct business
• Working under time pressure
• Working rapidly for long periods
• Communicating and interacting with others

Major job activities – mental requirements:

• Multiple concurrent tasks
• Ability to perform under stress
• Writing, reading and comprehension
• Problem solving
• Confidentiality
• Customer contact

 

EOE:

SAP Concur is an Equal Opportunity Employer and applies this policy to all applicants and employees. We are committed to hiring and valuing a diverse global work team. (M/F/D/V)

 

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WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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