RESPONSIBILITIES:

Administration

• Create and maintain Filing System, equipment inventory, training materials, books and training videos.
• Maintaining inventory recording, monitoring equipment, training materials borrowing system.





Courses Administration

• Responsible for course enrollment, course confirmation and related administrations.

2. Set up training room, necessary equipment according to the need of each individual course.

• Prepare Materials – typing, photocopy, binding, name badges and other relevant materials for exercises and games.
• Compile Course Evaluation Report.
• Follow up on the areas for improvement according to the Evaluation Report
• Keeping & updating training records in a monthly basis.





Shop Visit

To visit retail shops on regular basis so to:

1. Have a better understanding on the job, workload and challenges of shop staff.

2. Understand the training needs of shop staff.

3. Follow up and reinforce knowledge & skills taught during the class.

4. Promote relationship with frontline team-members.




Course Conducting

To conduct the following courses independently

• Company Induction Program + Basic Product Knowledge
• Effective Selling Skills
• Customer Service
  



Programs and Reports




• Work closely with Training Manager in launching training programs


• Customer Service
• Product knowledge competition
• Best Shop and Best SIC competition




• Work closely with Training manager in carrying out internal Mystery Shopper Program


• Training shoppers
• Compile monthly reports






Others

1. Be proactive towards training related issues and information

2. Participate in other Training / Retail activities

职能类别： 培训专员/助理/培训师 培训经理/主管

关键字： 培训主管

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