Facilities Manager, Shenzhen
WeWorkShenzhenUpdate time: August 2,2019
Job Description
深圳市

Experience And Requirements

  • 5 plus years experience in overseeing the maintenance function for a minimum of 5 locations
  • Experience managing a team of greater than 5 employees
  • Must be able to work independently or on a team
  • Trade qualification or construction-related degree preferred
  • 5 plus years of management experience in the facilities, construction or related industry
  • Strong working knowledge of commercial MEP systems, specifically HVAC, plumbing, fire and life safety systems and electrical distribution networks
  • Excellent communication, organization and written skills

Duties & Responsibilities:

  • Schedule facilities staff to achieve the most optimal labour time/cost ratio
  • Be the first point of escalation for large facility maintenance emergencies
  • Work with service contractors & Facilities Leads to schedule as needed
  • Prioritize daily facility issues and effectively delegate responsibilities
  • Daily oversight of facilities budgets and spending
  • Oversee maintenance-related procurement requests
  • Project-manage portfolio large-scale maintenance projects
  • Directly oversee portfolio facilities personnel in triple net lease buildings
  • Execute on Global strategy set by Head of Assets Management and Facilities
  • Ensuring Fire & Life Safety
  • Negotiate and maintaining facilities service contracts including but not limited to:
    • MEP
    • Elevator
    • Pest Control
    • Waste Removal
  • Develop and oversee all Preventative Maintenance Programs
  • Act as the liaison between the Community Management team and the building's Property Management team for any escalated issues
  • Manage time sheets
  • Solve escalated (level 2) maintenance requests submitted via ticketing system
  • Weekly review of the Zendesk data reports to:
    • Drive SLAs to 90%
    • Manage assignees/staff performance
    • Planning resolutions for aging tickets
    • Identify and act on Facilities' categories with recurring SLAs below 75%
  • Facilitate the purchase of emergency items
  • Meet KPI targets within the portfolio set by Global Head of Facilities & Asset Management
  • Participate in building opening Hand Over and Punch List completion

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