Facilities Manager, Shenzhen
WeWorkShenzhenUpdate time: August 2,2019
Job Description
Experience And Requirements
- 5 plus years experience in overseeing the maintenance function for a minimum of 5 locations
- Experience managing a team of greater than 5 employees
- Must be able to work independently or on a team
- Trade qualification or construction-related degree preferred
- 5 plus years of management experience in the facilities, construction or related industry
- Strong working knowledge of commercial MEP systems, specifically HVAC, plumbing, fire and life safety systems and electrical distribution networks
- Excellent communication, organization and written skills
Duties & Responsibilities:
- Schedule facilities staff to achieve the most optimal labour time/cost ratio
- Be the first point of escalation for large facility maintenance emergencies
- Work with service contractors & Facilities Leads to schedule as needed
- Prioritize daily facility issues and effectively delegate responsibilities
- Daily oversight of facilities budgets and spending
- Oversee maintenance-related procurement requests
- Project-manage portfolio large-scale maintenance projects
- Directly oversee portfolio facilities personnel in triple net lease buildings
- Execute on Global strategy set by Head of Assets Management and Facilities
- Ensuring Fire & Life Safety
-
Negotiate and maintaining facilities service contracts including but not limited to:
- MEP
- Elevator
- Pest Control
- Waste Removal
- Develop and oversee all Preventative Maintenance Programs
- Act as the liaison between the Community Management team and the building's Property Management team for any escalated issues
- Manage time sheets
- Solve escalated (level 2) maintenance requests submitted via ticketing system
-
Weekly review of the Zendesk data reports to:
- Drive SLAs to 90%
- Manage assignees/staff performance
- Planning resolutions for aging tickets
- Identify and act on Facilities' categories with recurring SLAs below 75%
- Facilitate the purchase of emergency items
- Meet KPI targets within the portfolio set by Global Head of Facilities & Asset Management
- Participate in building opening Hand Over and Punch List completion
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