加拿大大西洋四省的国际管理酒店公司代招聘岗位

工作职责：

1、建立和沟通目标，以支持所有者和酒店的业绩；通过达到并超过所有者的主要指标，包括盈利能力、每间可用房收益和总收入，预测所有者的需求并超过其预期。

2、制定和实施实现目标的战略监督的执行情况，必要时进行修订。

3、建立和执行运营和资本预算，实现盈利目标根据预算监控实际经营成果和预测；根据需要调整营销和销售策略以及成本控制策略，以实现酒店式后入目标。

4、通过制定和实施提高盈利能力和保持酒店实际状况的战略，维护和简历业务和资产的价值；通过收益管理最大化每间可用客房的收益。

5、确保员工按照客户服务指数提供优质服务；建立并传播资产实现酒店的客户服务目标；监控客户服务水平，确保员工接受接受提供优质服务所需的培训及定期进行主管培训。

6、确保根据需要采取纪律行动，根据需要履行各部门职责；经常检查酒店所有设施并查漏补缺；通过定期沟通有效利用酒店的企业资源。

7、确保员工遵守安全规章制度，为客户和员工保持安全的环境，时刻向公众展示酒店良好形象。

任职要求：

1、3-4年以上酒店管理工作经验，本科及以上学历，雅思达4分及以上。

2、熟悉酒店管理系统、对工程、财务、人力资源管理、营销均有较深入研究。

3、具备优秀的经历管理能力和决策力，有很强的沟通和协调能力。

Areas of Accountability:

1. Anticipates the needs and exceeds the expectations of the owners by meeting and exceeding key owner indicators including profitability, REVPAR and total revenue

2. Establishes and communicates objectives which support achievement of the owners and the hotel.

3. Develops and implements strategies to achieve objectives. Monitors achievement of strategies and revises as necessary.

4. Achieves profitability objectives by establishing and implementing operating and capital budgets. Monitors actual operating results and forecasts against budget

5. Adjusts marketing and sales strategies and cost containment strategies as necessary to achieve profitability indicators.

6. Achieves revenue goals for the hotel by developing and implementing the marketing plan and overseeing the sales effort.

7. Maintains and builds the value of the business and assets by developing and implementing strategies which enhance profitability and maintains the physical condition of the hotel.

8. Maximizes revenue per available room through yield management.

9. Meets and exceeds the expectations of the customer by ensuring that employees provide superior service as measured by customer service index.

10. Establishes and communicates customer service objectives which support achievement of Pacrim Hospitality goals.

11. Monitors customer service levels and counsels employees with alternative methods of responding to customer requests.

12. Ensures that employees receive the training necessary to provide superior service.

13. Determines customer satisfaction and needs by reviewing comment cards and talking to customers regularly

14. Conducts superior training on a regular basis

15. Provides staff with the skills to provide value-added service to customers.

16. Performs other duties as required to provide superior service and teamwork

17. Ensures all departments are trained in accordance with Pacrim Hospitality policies and procedures.

18. Meets and exceeds the expectations of the employees by utilizing leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports.

19. Develops and implements strategies to achieve employee satisfaction index

Goals.

21. Creates a positive work environment for all employees

22. Determines and communicates standards of performance to employees.

23. Evaluates employees and recommends salary increases as appropriate

24. Develops employees to maximum potential and prepare for future promotional

Opportunities by conducting counseling sessions, determining developmental needs and allowing these needs to be met.

25. Ensures that disciplinary action is taken as required utilizing consistency, fairness and respect.

26. Performs duties of all departments when needed.

27. Inspect all Hotel facilities on a frequent basis and remedy all deficiencies.

28. Utilizes corporate resources of Pacrim Hospitality effectively by communicating on a regular basis.

29. Adheres to Pacrim Hospitality standards of operation

30. Ensure that operation adheres to Federal, Provincial and Municipal laws.

31. Keeps immediate supervisors promptly and fully informed of all problems or unusual matters

32. Increases visibility of the hotel by actively participating in the community.

33. Monitors industry trends and recommends appropriate actions to be taken to maintain the competitive status and profitability of the hotel.

34. Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports.

35. Conducts effective employee meetings and counseling sessions.

36. Determines, communicates and monitors achievement of standards of performance on a timely basis.

37. Maintains a safe and secure environment for customers and employees.

38. Ensures that all employees follow safety policies and procedures.

39. Takes corrective action, where required, to improve safety of work areas.

40. Performs all duties and responsibilities in a timely and efficient manner in accordance with established company and brand policies and procedures to achieve the overall objectives of this position.

41. At all times, projects a favorable image of the Pacrim Hospitality to the public.

DEPARTMENTAL MANAGER RESPONSIBILITIES

1. To be responsible for the training of all team members within the department achieving standards in the Rules of Operation manual and PACRIM Training Programs as appropriate to the department while ensuring maintenance of individual staff training records and a proactive monthly training plan as required by Hotel policy.

2. To ensure all staff are working to agreed, realistic activity plans and appraised and/or evaluated on a 6-month basis in line with hotel policy.

3. To schedule staff in accordance with forecasted business, maintaining agreed productivity norms and achieving the departmental wage budget, ensuring the accurate submission of time sheets.

4. To achieve effective communication by briefing and debriefing staff, holding regular departmental meetings and actively encouraging communication with other departments within the hotel.

5. To ensure all staff are aware of procedures to follow in the event of an emergency (such as a fire or bomb threat) and carry out responsibilities as designated in the Emergency Action Plan for the property.

6. To ensure full adherence to hygiene, health and safety in accordance with federal, provincial, municipal legislations and company policy.

7. To facilitate the smooth running of the department through adequate supply of materials and equipment ensuring adherence to the departmental budget through the Purchase Order System and inventory controls as required by company policy.

8. To be aware of competitor activity through participation in the “Hotel Revenue Management Program” and encourage all staff to actively “sell” in-house and company promotions while participating in Sales Missions as requested by the General Manager.

9. To liaise with the General Manager in the hiring and orientation of all staff following procedures laid down by company policy.

10. To be responsible for maintaining discipline within the department following Performance Management procedures and liaising closely with the General Manager regarding areas of concern.

11. To ensure that standards of punctuality, staff appearance and dress are maintained at all times in accordance with hotel and Pacrim Hospitality policy.

12. To maintain a professional profile within the Hotel and accept the responsibility of Manager on Duty as requested by the General Manager, achieving standards required by company policy.

13. To be responsible for the welfare of all staff within the department encouraging teamwork and innovative ideas to develop a motivated work force.

14. To be proactive in controlling costs being fully aware of forecasted business and targeted profitability while maintaining standards in the property.

15. To carry out the duties of an absent staff member and/or assist in another department as necessary, to reduce workload or to meet the deadlines of the department/Hotel.

16. To research, recommend and liaise with the General Manager regarding procedures to improve the overall efficiency of the department and to carry out project work/prepare reports as requested by the General Manager.

17. To ensure all staff are competent in the safe and effective use of equipment/chemicals in accordance with manufacturers instructions.

18. To ensure compliance with company and house rules.

19. To work and communicate in a professional and ethical manner with colleagues assisting where necessary in order to develop team spirit and to consistently achieve standards of work and guest care as required by company policy.

20. To be aware of and adhere to procedures laid down in the Hotel Crisis Communication Plan to ensure that any inquires from the media are only responded to by the appointed spokesperson in line with hotel policy.

GENERAL STAFF DUTIES

1. To adhere to all matters relating to hygiene, health & safety in accordance with

provincial laws and company policy.

2. To be aware of the action taken in the event of an emergency (such as fire and

bomb threat) in accordance with procedures laid down by company and hotel

policy.

3. To be committed to providing exceptional customer service by exceeding

customer expectations; utilizing safe and financially sound solutions.

4. To work and communicate in a professional and ethical manner with colleagues

assisting where necessary to develop team spirit and to achieve standards of

work and guest care as required by company policy.

5. To be committed to achievement of the company Mission Statement.

6. To achieve guest satisfaction by responding to and anticipating guests needs

ensuring all comments and complaints are acted upon in accordance with hotel

and company policy.

7. To take every opportunity to be a “sales person” by actively selling special

promotions and facilities available within the property in order to contribute to

overall profitability.

8. To assist with team member orientation and training within the department

As required by hotel and company policy.

9. To maintain standards of punctuality, uniform presentation and personal hygiene.

10. To be aware of and comply with company and house rules.

11. To contribute to cost control through energy conservation and proper usage of

storage of all materials/equipment as per departmental standards and

manufacturers instructions.

12. To attend meetings as requested and to recognize the importance of contributing

new ideas and initiative to the overall success of the operation.

13. To assist with cleaning duties in order to maintain a clean and well-ordered work

area in line with hotel policy.

14. To be aware of and adhere to the procedures as written in the Hotel Crisis

Communication Plan to ensure that any inquiries from the media are only

responded to by the appointed spokesperson in line with company policy.

15. To contribute to the security of the building, company assets and guest/co-worker

safety by reporting of suspicious persons and handling of keys/cash as

appropriate to the position.

General:

1.Foster a spirit of teamwork while ensuring the department provides superior customer service to hotel employees and guests alike.

2.Maintains safe working conditions by following safety rules and procedures and notifies management of problems where necessary.

3.Ensures hotel management is informed of all unusual problems or matters of significance.

4.At all times projects a favorable image of the hotel to the public

5.Performs all duties and responsibilities in a timely and efficient manner in accordance with the corporate policies and procedures to achieve the overall objectives of this position.

6.Other duties as required.

上班地址：天安国际大厦（加拿大酒店管理集团待招岗位）