Company Description

Microchip Technology Inc. is a leading provider of embedded control applications. Our product portfolio comprises general purpose and specialized 8-bit, 16-bit, and 32-bit microcontrollers, 32-bit microprocessors, field-programmable gate array (FPGA) products, a broad spectrum of high-performance linear, mixed-signal, power management, thermal management, radio frequency (RF), timing, safety, security, wired connectivity and wireless connectivity devices, as well as serial Electrically Erasable Programmable Read Only Memory (EEPROM), Serial Flash memories, Parallel Flash memories, and serial Static Random Access Memory (SRAM). We also license Flash-IP solutions that are incorporated in a broad range of products.

Job Description

Are you a self-starter? Do you think different? At Microchip Technology, our values system empowers our employees to develop and thrive in a supportive, collaborative, professional, global, and rewarding working environment. We embrace change and continuous improvement, driving both to the mutual benefit of ourselves and our clients. We are looking for like-minded people who can share our passion for success.

Successful candidate will have Sales Experience in the Semiconductor Industry and be able to work closely with all field personnel to ensure optimum client satisfaction in our efforts to drive design wins to revenue. Responsibilities will include managing multiple large accounts utilizing our systems, acting as main point of contact between client buyers and factories, supporting distributors and representatives as requested by management. Ability to run reports and understand and utilize data within reports is critical. Industry knowledge is important and developing partnerships with field, factories and clients will be the key to success. Candidate must be professional, accurate and dependable, always seeking win-win.

Job Responsibilities

• Act as Customer Service Representative to support Client Engagement Team (Sales Team)
• Perform sales coordination activities on daily logistics.
• Conduct sales administration related Reports, forecast entry etc.
• Align with Internal Teams and provide timely logistics support
• Conduct analysis of backlog, demand, supply, inventory
• Customer Relationship Management – Account profile

• Order Management i.e. Sample, Order entry, Backlog confirmation/Reschedule, Shipment expedite/notification, RMA

Job Requirements

Competencies

• Time Management – Systematically monitor and scheduling timelines from start to end.

• Communication – Clear and speed expression among Clients, Factories, Logistic and Client Engagement Managers etc.

Qualification and Experience

• College graduate
• Minimum 5 years’ experience in Senior Customer Service position (inclusive 3 years in the field of electronic industry is preferred)
• Excellent written and spoken in English and Chinese
• Familiar with MS. Office i.e. Word, Excel, Outlook, PowerPoint

• Chinese Word Processing