Primary Responsibilities: This job description is intended to provide a general overview of the job requirements at the time it was prepared. The job requirements of any position may change over time and may include additional responsibilities not specifically described in the job description. Consult with your supervision regarding your actual job responsibilities and any related duties that may be required for the position.

1. Customer Education program management:
 Be patient centric: in-depth understanding of patient journey and moment of truth, identify unmet patient needs, physician needs on patient education, identify patient support opportunities from professional angle of view;
 Understand the goal and objective of Business Unit, actively involve with customer planning, strategic planning and CSP(customer support program)/PEP strategy development;
 Well understand customer insight and needs, to design, develop, implement and evaluate customer education program according to TA PEP strategy.
 Develop relevant education materials.
 Budget planning and manage relevant program OPEX accountable under control.
 Good cross-functional work, and good command of medical quality, E&C, patient safety, privacy policy, SOPs and guidance, ensure all PEP programs full compliance with global and local standards, guidance and procedures.
 Identify and maintain the relationship between Lilly and HCPs, third parties, such as academic association in order to deliver high quality patient education programs.
 Make sure all programs align with company policies and procedures.

2. Training Management:
 To develop training materials related with PEP tool for PE and external party on boarding training and refresh training and coordinate other funcational training (AE/PC,E&C,Privacy,ect) arrangement for PE field force.
 To develop annual training plan and coordinating cross function team and facilitating all the centralized training course.
 To review the script,escalation and F&Q for PE and external parties.

3. Standards and Inspection Readiness
 Ensure SOPs are well understood across the affiliate(s), leading and providing clarification on local implementation
 Supports the developments of global SOPs to ensure alignment with local laws and regulations

Purpose:
The purpose of Medical Education manager role is to design, develop and evaluate patient / HCPs education programs; and support China Patient Education Programs (PEP) team assessment and training programs.

Minimum Qualification Requirements:
1,Bachlelor degree and above is preferred
2, 2 years experience in Patient education or pharmaceutical marketing .
3,MKT experience is preferred
4,Project management experience is preferred
5,Well organized and continuous improvement mindset
6,Excellent learning agility
7,Excellent cross-function and team-working skills

Other Information/Additional Preferences:
1,Excellent presentation , teaching and facilitating skills
2,Self-motivation and work independently
3,Travel or shift requirements
4,Strong knowledge of quality systems
5,Demonstrated ability to engage, the conscious of customer service, facilitate

亚洲/太平洋地区

中国

上海

2020-05-30