Requisition ID: 221936
Work Area: Customer Service and Support
Expected Travel: 0%
Career Status: Student
Employment Type: Intern

COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

 

PURPOSE AND OBJECTIVES

SAP Product Support makes sure that the core business processes of our customers run efficiently. We help our customers to reduce the total cost of ownership and maximize the return on investment of their SAP Cloud solutions. As a Cloud Support Engineer, you will enable customers to implement and operate their SAP Cloud solutions efficiently by providing state-of-the-art support services. In support capacity, you will be responsible for the root-cause analysis of product and configuration issues and solving incoming customer problems, which are reported online through CRM System or in direct contact with the customer. This will, at times, involve liaising with development. Utilizing team work, knowledge databases, problem simulation and working remotely on customer systems, we resolve issues while achieving excellent customer satisfaction and maximizing SAP’s value for the customer. You will be part of a team tasked with developing SAP Support Processes. As such you will need to have an open mind, be very flexible and drive ideas on how to use the latest technology to optimize our customer support.

We are looking for energetic and innovative talents to build SAP Cloud Support in China, one of Global support delivery centers.

SAP Cloud Support covers all on-demand products from SAP, such as SAP SuccessFactor, Business ByDesign, SAP C4HANA Sales/Service etc.

 

EXPECTATIONS AND TASKS

• Analyze and resolve customer messages by means of knowledge databases and/or verifying customizing entries or hardware parameters.
• Provide recommendations for improvement regarding Product and Support process to Development Support.
• Provide consulting for customers on procedural issues and queries.
• Share knowledge with the team.
• Maintain Technical Knowledge Database.
   

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

 

EDUCATION

• Second year of Master Student candidates, Can meet 4 days full time per week and can last for six months at least.
• No specific requirements about major, in IT, engineering, science and other relevant disciplines are preferable

 

SKILLS

• Sound language skills in both Japanese and English languages.
• Excellent interpersonal and communication skills (oral/written).
• Good knowledge in computer network, cloud computing and mobile technologies etc. will be a plus.
• Good knowledge in Business Application is a plus.

 

MINDSETS

• Strong customer and quality focus
• Good team player  
• Proactive work attitude to drive project/task from start to completion
• Demonstrated problem solving/analytical skills
• Willing to learn new knowledge and take challenging tasks
• Able to handle multiple tasks in parallel
• Self-motivated and goal achiever without close supervision
• High level of mental maturity

 

WORK EXPERIENCE

• Not required
• Previous internship or working experience on a customer facing position is a plus.
   

职位：日语实习生 Support Engineer Intern

 

地点：上海市浦东新区张江高科技园区晨晖路1001号

 

职位描述：

• 协助Engineer处理客户在使用配置SAP云产品及其解决方案时遇到的相关的问题，并跟进问题进展。
• 为SAP客户提供专业的日英中技术支持，包括产品维护过程，故障诊断，性能测试等。
• 各种培训帮助实习生熟悉SAP技术支持岗位的日常工作，能够接触到SAP系统，云产品和各种相关技术知识。

 

岗位要求：

• 在校学生，研究生二年级学生最佳，保证一周四天及以上，实习期半年及以上。
• 优秀的日语/英语听说读写能力。
• 具备良好的学习与沟通能力，优秀的团队合作精神。

 

来自在任实习生的反馈：
Team里面的小哥哥小姐姐人都超nice哒!工作节奏虽然紧凑，却不失轻松愉快的氛围，有不懂的随时请教都会耐心解答，能学到很多东西，对于职场小白来说真的是很好的学习与成长的机会！公司不定期会有一些福利活动，可以体验到外企的企业文化，开阔眼界!重要的是还能锻炼到英语！对于IT行业感兴趣又同时掌握英语日语的小伙伴们千万不要错过机会哦~

 

 

 

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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